Bilingual Purchasing Operations Assistant

Summary

Join DonorsChoose as a Purchasing Operations Assistant and contribute to our mission of providing resources for students in need. You will support daily purchasing operations, track deliveries, approve vendor payments, and resolve customer inquiries in Spanish and English. This role requires experience in purchasing, accounts payable, or customer service, along with strong communication and organizational skills. Proficiency in Spanish is essential. DonorsChoose offers a competitive salary, comprehensive benefits including health insurance, 401k matching, paid time off, and professional development opportunities. The position offers a flexible hybrid work schedule with options for remote work in select states or a hybrid model in the NYC office.

Requirements

• One year of comparable experience, specifically in purchasing, accounts payable, or customer service
• Professional Working Proficiency in Spanish

Responsibilities

• Support day to day purchasing operations
• Purchase online materials and track deliveries for teacher customers
• Approve vendor payments and reconcile invoices
• Answer and resolve customer questions in Spanish and/or English about online orders and payments primarily by email and when necessary, by phone
• Collaborate with teammates to deliver on our service-level-agreements to internal and external stakeholders
• Manage time effectively to achieve your individual performance goals
• Ensure efficient purchasing of and payments for materials and experiences
• Balance competing priorities to respond quickly and accurately to new purchasing requests and emails
• Embrace flexibility to support a variety of automated and manual fulfillment operations tasks
• Monitor for trends in the staff and customer experience to make recommendations to improve fulfillment operations
• Actively contribute to maintaining our team culture, which includes a positive and constructive work environment

Preferred Qualifications

• Exceptional communicator in English and Spanish, collaborator, and problem-solver
• Often praised for your organization and attention to detail
• Comfortable online shopping, using spreadsheets, and have a talent for math
• A do-er; you like to check items off of your to-do list and are ready to help others when they need it without being directed to do so
• Curious, creative, and open to sharing and learning from mistakes
• Flexible when needs change and can take a moment to enjoy when good things are happening
• Team oriented and believe that a successful day is best reflected by accomplishing a collective goal
• Comfortable working in an online environment and enjoy learning new programs

Benefits

• 25 paid vacation days per year and 11 paid holidays
• Employer-paid individual and family health plan
• Matching 401(k) plan (up to 5% of base salary)
• Annual professional development stipend
• Casual and flexible work environment
• Flexible hybrid schedule in our NYC office, or to work fully remotely from CA, CO, CT, DC, FL, GA, IL, IN, ME, MA, MD, MI, NJ, NY, OR, PA, RI, TX, VA, WA, WI
• All work-related travel expenses will be covered by the organization