Bilingual Qualitative Research Manager

Summary

Join Code for America as a Bilingual Qualitative Research Manager to lead and mentor a team of researchers, conducting impactful multilingual research in English and Spanish. You will manage 2-4 researchers across various portfolios, applying diverse research methodologies to deliver actionable insights. This role involves collaborating with cross-functional teams, advocating for research needs, and fostering a collaborative team culture. The ideal candidate possesses at least 6 years of UX research experience, 2 years managing qualitative UX researchers, and professional fluency in Spanish. The position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• At least 6 years of experience as a UX Researcher
• Professional fluency in Spanish and experience conducting research in Spanish
• At least 2 years of experience as a direct manager of qualitative UX researchers
• Demonstrated success in delivering impactful qualitative research that influences product development and service delivery decisions
• Ability to manage multiple high-priority initiatives simultaneously, balancing strategic vision with tactical execution and driving incremental improvements across products and services
• Excellent collaboration skills with a proven ability to work effectively within cross-functional teams
• Adaptability and tenacity in navigating ambiguity within a fast-paced, agile environment
• Experience with both product development and digital delivery

Responsibilities

• Manage 2-4 researchers across different Code for America portfolios: conduct weekly 1 on 1s, mentor researchers, assist with goal setting and professional development
• Serve as a technical thought leader by providing guidance to improve research methodologies and outcomes
• Collaborate with Qualitative Research leadership to foster a collaborative, humble, and equity-centered qualitative research culture, while developing and expanding our research practice capabilities
• Support the recruitment and onboarding of new Qualitative Research team members
• Advocate for research needs by building strong partnerships with cross-functional peers in Client Success, Data Science, Design, Engineering, Product, and Programs
• Conduct qualitative research in English and Spanish: develop research plans, recruit participants, conduct research, and analyze findings to deliver clear and actionable insights to internal stakeholders and wider external audiences
• Effectively and confidently apply diverse research methodologies including: group facilitation, in-depth interviews, field observations, and surveys
• Exercise expert judgment in selecting research methodologies to achieve objectives and collaborate with qualitative researchers in the appropriate use of these methods
• Build and maintain strong relationships with our research staff, research participants, and community stakeholders to ensure respectful, ethical, and productive research engagements
• Other duties as assigned

Preferred Qualifications

• Experience mentoring and/or managing people conducting multilingual research
• Experience in creating processes to foster and encourage an open and supportive culture of researcher collaboration
• Experience working with public servants, government agencies, non-profit organizations, and/or in local communities
• Familiarity with trauma-informed practices, including secondary or vicarious trauma
• Familiarity with decolonizing research techniques and frameworks
• Experience with both qualitative and quantitative UX research
• Experience with opportunity spotting and project scoping
• Experience in speaking at community and professional venues about your work as a qualitative researcher
• Personal experience with the social safety net, justice system, or other mission-relevant government services

Benefits

• Salary: Code for America’s salary bands are transparent as a part of our commitment to transparency and fairness. As part of our hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. Offer targets vary based on market / geographic location. The offer targets for this role range from $128,945 to $157,850, annually
• Laptop provided
• $700 remote environment setup; $200 stipend and up to $500 reimbursement, in accordance with our equipment policy
• Cell phone and/or internet reimbursement of $50 per month
• $1000 annual (per calendar year) stipend towards professional development; prorated at time of hire
• Up to $1000 of professional development funds can be rolled over each year, up to a maximum of $2000
• Employees under 3 years are eligible for a 100% employer match of up to 3% of employee contribution
• Employees with 3+ years are eligible for an additional 50% employer contribution over 3%, to a maximum of 5%
• Full benefits package with options up to 100% coverage toward select medical, dental, and vision plans
• Employer contributes up to 80% of the cost towards dependent and family coverage
• Code for America employees may work remotely across the US
• Code for America employees main residence must be within the US
• Full-time employees work 40 hours per week, Monday - Friday
• Collaborative working hours: we aim to hold all internal meetings between 10 AM - 3 PM PT. We expect all Code for America staff to be available during these set working hours
• Open personal time off, a minimum of 16 paid holidays, and an org-wide closure from Christmas Day through New Year's Day
• Paid sick time; up to 96 hours annually
• Competitive paid parental and family leave
• 4 weeks of paid sabbatical after 4 years of service, with an option of up to 4 additional weeks of unpaid time away