Billing Coordinator

Summary

Join Form Health, a virtual obesity medicine clinic, as a Billing Coordinator! You will be responsible for addressing patient billing inquiries, resolving discrepancies, maintaining detailed records, and adhering to company policies. Strong customer service and communication skills are essential for maintaining high patient satisfaction and driving revenue collection. This full-time, remote position offers flexible hours and reports to the Head of Revenue Cycle Management. You will work closely with Clinical and Practice Operations teams. The ideal candidate possesses 2+ years of medical billing experience, understands CPT/ICD-10 codes, and has excellent communication skills. Form Health offers competitive salary, equity, comprehensive health benefits, 401k, flexible work schedules, paid time off, and paid parental leave.

Requirements

• 2+ years of experience in medical billing or medical insurance, with a strong understanding of CPT, ICD-10 codes, insurance coverage, and EMR systems
• Strong customer service mindset with a passion for helping patients and optimizing workflows
• Excellent verbal and written communication skills
• A drive for cross-functional collaboration and teamwork, with exceptional customer service skills and a patient-centered approach
• Demonstrated track record of identifying opportunities to improve efficiency and uncover root cause problems
• Highly organized with strong judgment, coordination, and prioritization skills; proven ability to manage multiple tasks efficiently
• Tech-savvy, with proficiency in Google or Microsoft systems, and the ability to quickly adapt to custom-built IT systems
• Strong problem-solving skills, attention to detail, and ability to work independently
• Passion for cross-functional collaboration and teamwork
• Exceptional customer service skills with a patient-centered approach

Responsibilities

• Engage with patients in a friendly, helpful, and timely manner to address inquiries related to invoices, payments, insurance coverage, service offerings, and claims processing information
• Assist with billing error resolution: Identify and rectify any billing errors, including discrepancies with incorrect patient information, insurance changes, and membership updates
• Invoice review and generation: Review invoices to ensure they are accurate as well as providing patients with detailed invoice receipts upon request
• Provide medical records, claims data, and any other information requested from insurance to help facilitate payment of claims

Preferred Qualifications

Associate’s or Bachelor’s degree strongly preferred

Benefits

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision)
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave