Billing Lead

Summary

Join Mitratech's global team and contribute to building world-class products for Fortune 100 companies. We are a close-knit team focused on Legal, Risk, Compliance, and HR functions. This role focuses on ensuring prompt and accurate billing and provisioning of customer accounts. You will review contracts, build reports, maintain Salesforce data, and collaborate with various teams. The position offers remote work and a competitive compensation package including benefits and bonus eligibility. Mitratech values diversity and inclusion, creating a supportive and fun work environment.

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or a related field
• 3-5 years of experience in Accounts Receivable
• Previous leadership experience

Responsibilities

• Ensure prompt and accurate billing and provisioning of customer accounts
• Review customer contracts for completeness and accuracy in accordance with our billing policies and collaborate with the Account Managers when amendments are required
• Build, maintain, and produce reports as necessary to support business objectives
• Maintain and update the Billing Team Dashboard in Salesforce to ensure data accuracy of reports
• Assist the revenue management team with preparation of reports and analysis
• Field customer and interdepartmental inquiries relating to invoices, payments, account updates, vendor forms, service hours and contractual obligations
• Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Revenue, Professional Services, Deal Desk and Customer Success teams
• Document and manage escalations from customers and interdepartmentally among other teams
• Collaborate with Service Operations teams to manage billing for service projects
• Generate and manage process documentation along with updating the team Sharepoint page
• Assist the Billing Team with questions, required training and concerns
• Prepare, review and manage monthly invoicing along with financial progress reports to ensure compliance with deliverable deadlines
• Regularly evaluate and integrate internal processes for the Billing Team
• Facilitate calls with customers to verbally confirm ACH banking details
• Manage updating Avalara with tax documents for customer tax exemption status
• Compile consolidated invoicing for a select group of customers
• Locate supporting documentation for audit purposes
• Assist Senior Financial Analyst in reconciling invoicing at month-end for any missed billing

Preferred Qualifications

Salesforce Billing and Netsuite experience

Benefits

• Health, Dental & Vision Insurance
• 401k + Employer Match
• PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program
• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition