Wrike is hiring a
Billing Operations Supervisor

Summary

The job description is for a Billing Specialist role at Wrike, a work management platform. The role involves performing account receivables collections, communicating with customers, investigating and preparing customer credits, and working cross-functionally with various teams. The required qualifications include a Bachelor's degree in Business, Finance, Accounting or related, 8+ years of relevant experience, strong Excel and analytical skills, excellent communication skills, and the ability to work independently and cross-functionally.

Requirements

• Bachelor’s degree in Business, Finance, Accounting or related
• 8+ years of relevant experience (2 years as Manager/Team Lead/Supervisor)
• Fluent oral and written communication skills in English
• Excellent customer service and organizational skills with attention to details
• Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams
• Strong Excel and analytical skills to include calculating percentages, subscription term proration calculation, etc
• Great attention to detail and the ability to see the bigger picture at the same time
• Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines
• Good understanding of basic legal contract structure and revenue recognition concepts is a plus
• Experience in leading, mentoring and training junior team members

Responsibilities

• Perform account receivables collections and cash payment application in NetSuite
• Make collection calls to recover overdue invoice payments over the telephone or email and escalate per policy
• Communicate and resolve customer account queries by telephone and email
• Document detailed customer account status notes for record and follow up
• Investigate, substantiate and prepare customer credits and/or bad debt write offs
• Research, review and analyze data related to customer accounts, billing information and purchase contracts
• Set up and register customer account with 3rd party payment portals such as Ariba or Coupa
• Interact with data team to ensure appropriate reporting of billing and revenue data
• Recommend and help implement improvements to data collection and reporting methodologies in the related billing systems
• Work with cross functional teams (Sale, Support, Finance and Legal) to resolve billing and ordering issues
• Review, validate, and process customer contracts in CPQ/SFDC system
• Make sure the customer subscription is provisioned according to the signed contract and all the contractual obligations are fulfilled
• Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements
• Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams
• Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules
• Validate or escalate exceptions and customization requests
• Respond to customer queries
• Assist with customer vendor forms
• Provide coverage and support to the other members of the billing team when required
• Assist in providing support documentations for financial audits
• Other ad-hoc duties as assigned

Benefits

• 10 days of National and Festival Holidays per year
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Night shift allowance
• This position is available remote