Real HR Hero is hiring a
EHR Support Specialist, Remote - Worldwide
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EHR Support Specialist
🏢 Real HR Hero
💵 $70k-$80k
📍Worldwide
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Summary
The Electronic Medical Record System Support Specialist supports the operations and implementation efforts of the behavioral health electronic medical record system that supports over 20+ counties in California.
Requirements
- Requires a BS/BA in Business Administration or a similar field and one year of qualifying experience or an equivalent combination of education and Experience
- Hands-on Experience supporting Electronic Health Record System operations or implementations
- Basic analytical, technical, interpersonal, and communication skills
- Strong problem-solving and critical thinking skills
- Ability to prioritize and multitask
- The candidate must be able to work in a team environment
- Knowledge of systems requirements and technologies
- Proficient in MS Office applications, including Word and Excel Microsoft Office proficient
Responsibilities
- Review and analyze all training documentation to familiarize with standard EHR workflows
- Respond to live chat and helpline user calls, provide users with links to appropriate training documents, and triage issues warranting escalation to relevant subject matter experts in the organization
- Log and track requests using applicable software
- Participate in testing of all emerging training documentation to validate accuracy
- Assist in determining when user training is needed and will occasionally provide virtual user training
- Assist in the configuration of new users
- May need to assess and process patient-protected health information and maintain compliance with HIPAA
- Follow a pre-defined set of procedures to send required reports to the State of California
- Conduct some data clean-up or communicate the need for data clean-up to user groups
- Respond to internal and external inquiries or requests and assist
- Handle or redirect inquiries or distribute correspondence to the appropriate person on the team
- Collaborate with supervisors to maintain and update an efficient database, monitor project health and lifecycle, and prepare reports
- Perform data analysis and create PowerPoint presentations for internal and external stakeholders, as needed
Preferred Qualifications
- Experience working with clinical or billing disciplines
- Additional Information Technology education/certificate
Benefits
- 10% company-sponsored retirement account (401a) 100% vested – additional compensation/retirement
- Medical, Dental, Vision, LTD, Life Insurance, Wellness Program, FSA
- Generous PTO plan
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