Real HR Hero is hiring a
EHR Support Specialist, Remote - Worldwide

Summary

The Electronic Medical Record System Support Specialist supports the operations and implementation efforts of the behavioral health electronic medical record system that supports over 20+ counties in California.

Requirements

• Requires a BS/BA in Business Administration or a similar field and one year of qualifying experience or an equivalent combination of education and Experience
• Hands-on Experience supporting Electronic Health Record System operations or implementations
• Basic analytical, technical, interpersonal, and communication skills
• Strong problem-solving and critical thinking skills
• Ability to prioritize and multitask
• The candidate must be able to work in a team environment
• Knowledge of systems requirements and technologies
• Proficient in MS Office applications, including Word and Excel Microsoft Office proficient

Responsibilities

• Review and analyze all training documentation to familiarize with standard EHR workflows
• Respond to live chat and helpline user calls, provide users with links to appropriate training documents, and triage issues warranting escalation to relevant subject matter experts in the organization
• Log and track requests using applicable software
• Participate in testing of all emerging training documentation to validate accuracy
• Assist in determining when user training is needed and will occasionally provide virtual user training
• Assist in the configuration of new users
• May need to assess and process patient-protected health information and maintain compliance with HIPAA
• Follow a pre-defined set of procedures to send required reports to the State of California
• Conduct some data clean-up or communicate the need for data clean-up to user groups
• Respond to internal and external inquiries or requests and assist
• Handle or redirect inquiries or distribute correspondence to the appropriate person on the team
• Collaborate with supervisors to maintain and update an efficient database, monitor project health and lifecycle, and prepare reports
• Perform data analysis and create PowerPoint presentations for internal and external stakeholders, as needed

Preferred Qualifications

• Experience working with clinical or billing disciplines
• Additional Information Technology education/certificate

Benefits

• 10% company-sponsored retirement account (401a) 100% vested – additional compensation/retirement
• Medical, Dental, Vision, LTD, Life Insurance, Wellness Program, FSA
• Generous PTO plan