Billing Transformation

Summary

Join Zelh, a rapidly growing outsourcing company, as a Billing Transformation professional. You will be responsible for developing and enhancing the end-to-end order to billing cycle process. This role requires collaboration with cross-functional teams, strategic planning, process improvement, and technology enablement. You will lead initiatives to improve efficiency, standardization, and effectiveness across the global value chain. The ideal candidate possesses strong analytical, problem-solving, and communication skills, along with extensive experience in a shared service environment. This position offers a competitive salary and benefits package.

Requirements

• Bachelor’s Degree or equivalent in Accounting / Finance / Business Administration required
• 8 years of progressive experience in the respective process area required; preferably in a shared service environment
• Significant experience and use of relevant systems and technology in the respective process area
• Strong analytical skills, collecting and analyzing data, evaluating information and systems, and drawing logical conclusions
• Strong consultative and problem-solving skills
• Knowledge of financial regulations, policies, practices, and accounting principles
• Business process automation and leading technologies
• Finance ERP and relevant technology/systems for respective process areas
• Finance and accounting internal controls
• Highly proficient in Microsoft Office, especially in Excel and PowerPoint
• Strong interpersonal and communication skills with track record of superior customer service
• Excellent verbal and written communications, including active listening skills, verbal presentation skills and skills in presenting findings and recommendations

Responsibilities

• Collaborate with cross-functional teams to gather and analyze order to bill data, providing insights into business performance, trends, and opportunities
• Set annual strategic direction and approach for identifying and executing process improvement opportunities across the value chain
• Develop a clear vision of excellence in customer invoicing end-to-end process and solution area
• Align all strategic initiatives for processes, policies and technologies across geographies and ensure that related process activities and plans are consistent with the objectives of the company and strategic vision of global shared services
• Owns performance, process design and technology enablement to create incremental value through customer-centric and innovative solutions
• Ensure optimal use and adaptation of ERP / enabling technologies, co-owning the Technology Roadmap in partnership with IT/Ops/Controllership
• Leverage technology, working towards an end-to-end tool set, including self-service tools
• Act as a key stakeholder to foster a culture which monitors and meets the needs of the business through process excellence, improvement and insight
• Secure the appropriate budget for Transformation / Improvement initiatives across the end-to-end process end state and manage said budget to deliver associated benefits
• Actively seeks opportunities to innovate and source best practices in terms of process strategy, improvement, performance, engagement and governance
• Drive transformative solutions to feed the annual planning cycle
• Provide regular proposals for process improvement initiatives and technological investments
• Ensure linkages with the global process, service offerings, SLA, KPI, and standards
• Other duties as assigned

Preferred Qualifications

Lean / Six Sigma qualifications and experience preferable

Benefits

• Competitive Salary in USD
• 10 business days of paid time off, 15 - after 2 years, 7 days of Public Holidays, 3 sick leaves
• Equipment provided