Bursar Manager

Summary

Join American College of Education as the Bursar Manager and reconcile student payments, ensuring accurate account reflection of payment history. You will assist the AP/AR Manager with posting cash receipts and addressing student payment needs. This role requires a Bachelor's degree in a related field and 2-5+ years of leadership experience. The starting salary is $75,000+, plus an annual bonus, and benefits include medical, dental, vision insurance, paid parental leave, tuition reimbursement, generous PTO, and a 401k match. You will supervise bursar functions, mentor team members, provide excellent customer service, and collaborate with other departments. The ideal candidate demonstrates self-reliance, a positive attitude, strong communication skills, and a commitment to ACE's B Corp mission.

Requirements

• Bachelor’s degree in accounting, finance, or related field
• 2-5+ years of leadership experience in bursar, financial aid, or student accounting office
• Able to diffuse difficult student/customer issues
• Effective oral and written communication
• Excellent interpersonal and coaching skills

Responsibilities

• Reconcile student payments and ensure all accounts properly reflect a student’s payment history
• Assist the AP/AR Manager with posting cash receipts
• Ensure that all students’ needs relating to required payments are met
• Supervise all bursar functions and related personnel
• Serve as a coach and mentor to all team members; create an environment that fosters growth
• Offer students the highest level of customer service through the billing and collections process
• Hire and train members of the bursar team as well as conduct performance evaluations
• Maintain office policies and procedures as needed and keep updated business practice to achieve institutional goals
• Work closely with student accounting team to ensure billing information matches student documents
• Collaborate with other departments to create stream-lined and effective processes and communications to create a positive experience for the student
• Respond to student needs via email and phone
• Manage team to answer questions about student accounts and takes payments
• Advise students about payment methods, payment alerts and changes to their accounts

Preferred Qualifications

• Experience with Campus Nexus/Anthology student information system
• Experience with Customer Relationship Management (CRM)

Benefits

• Medical, dental, & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability