Remote Finance Software Support Agent
Bromcom
πRemote - Worldwide
Please let Bromcom know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join a leading Finance and Management Information System (MIS) provider for schools and MATs as a software support agent, utilizing experience with school finance systems to provide exceptional customer service.
Requirements
- Experience with existing school finance software and key processes, such as a school bursar, business manager, or finance manager
- Strong organisation skills
- Good diagnostic / problem-solving skills
- Excellent communication skills β both written and verbal
- Professional working attitude
- Good time management and priority handling
- Ability to work in a customer-facing environment
Responsibilities
- Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, emails, or online
- Maintain a high degree of product expertise as the product evolves
- Use your product expertise to investigate technical issues and escalate to higher support tiers if needed
- Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date
- Generally, provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- πWorldwide
- πMexico
- π°$108k-$140kπUnited States
- π°$108k-$140kπUnited States
- πUnited States
- πWorldwide
- π°$208k-$280kπWorldwide
- π°$106k-$133k
- π°$150k-$175kπWorldwide
Please let Bromcom know you found this job on JobsCollider. Thanks! π