Remote Finance Software Support Agent

Summary

Join a leading Finance and Management Information System (MIS) provider for schools and MATs as a software support agent, utilizing experience with school finance systems to provide exceptional customer service.

Requirements

• Experience with existing school finance software and key processes, such as a school bursar, business manager, or finance manager
• Strong organisation skills
• Good diagnostic / problem-solving skills
• Excellent communication skills – both written and verbal
• Professional working attitude
• Good time management and priority handling
• Ability to work in a customer-facing environment

Responsibilities

• Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, emails, or online
• Maintain a high degree of product expertise as the product evolves
• Use your product expertise to investigate technical issues and escalate to higher support tiers if needed
• Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date
• Generally, provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product