Business Adoption Specialist

Summary

Join Contact, a company leading Aotearoa's decarbonization, as a Business Adoption Specialist. You will translate technical aspects of digital products and processes into tangible actions, ensuring user understanding and support. Collaborate with designers, product owners, and stakeholders to shape how change is experienced. Design and deliver adoption strategies, create engaging communication and training materials, build strong relationships across the business, and utilize analytics to track adoption and engagement. This 12-month fixed-term contract offers a chance to shape transformation at a future-focused company and can be fully remote.

Requirements

• Hands-on experience delivering change plans and working closely with users throughout the journey
• A knack for assessing change readiness and knowing when a team needs more support
• Top-tier collaboration skills - you know how to win people over and bring them along
• Familiarity with analytics tools to measure adoption and engagement

Responsibilities

• Designing and delivering adoption strategies that help people get excited about new tech, systems, and ways of working
• Creating clear, engaging comms and training materials that meet people where they’re at
• Building strong relationships across the business - especially with teams who haven’t worked with us before
• Using analytics tools to track adoption and engagement, as well as adjust your approach based on what’s working and isn’t
• Keeping feedback loops alive and well - because change doesn’t stop at go-live

Preferred Qualifications

• Experience with agile ways of working (Scrum, Kanban, Lean)
• A background in product or change management (bonus points for qualifications like Prosci certification)
• Commercial acumen and the ability to link tech initiatives to real business outcomes

Benefits

• A ‘Good to be Home’ payment toward your home set up & wellbeing
• Discounts on Contact Energy products
• Superb learning and development opportunities