Lead ERP Specialist

Summary

Join STR, a technology company specializing in advanced research and development for defense and national security, as an ERP Implementation Specialist. This role requires 8+ years of experience with Unanet's GovCon ERP and CRM systems. You will guide STR's team through a successful implementation of these systems, leveraging your expertise in system setup, configuration, reporting, and training. Post-implementation, you will serve as the in-house expert, providing ongoing support, making system improvements, and conducting training. The ideal candidate possesses a program management mindset, strong communication skills, and the ability to work effectively across all organizational levels. A Bachelor's degree in business administration or a related field is required; a Master's or MBA is preferred. U.S. citizenship is required to obtain the necessary security clearance.

Requirements

• 8+ years experience dealing with Unanet’s GovCon ERP and CRM systems
• Previous experience working with both leadership teams and implementation teams
• Displays ability to be influential with decision-making, supported by facts and lessons learned from prior experiences
• Proven ability to be a change agent and examples of supporting user adoption of new systems in prior roles
• Motivated collaborator with effective and influential communication skills
• Experience successfully working across functions
• Displays a high-level of attention to detail
• Ability to excel in a fast-paced environment with demand of multiple tasks across multiple functions at a time
• Ability to obtain a security clearance for which U.S. citizenship is required by the DoD

Responsibilities

• System Subject Matter Expertise: Leveraging prior experience with ERP and CRM systems, particularly Unanet, be the internal go-to person for all things system related, including but not limited to configuration, Contract and project setup, Analytics Studio, DataLake, financial reporting, resource planning, project and subcontract management, procurement
• Partnership with Implementation PM: Fully engage with the Implementation PM on day-to-day tasks, support meetings with functional leads on the implementation team, help to prepare material for internal reviews with STR’s Steering Committee
• Collaborator: Be a part of the cross-functional team, collaborating across functions and find ways to support all staffs needs throughout the implementation and post go-live with the new system
• Enhance User Experience: Work with various user groups, consider ways to enhance user experience through offering small group sessions demonstrating existing tools, support creation of custom user specific reports, setup dashboards, and help users navigate as they learn a new system
• Document Best Practices: Leverage prior system experience to document the best ways to go about completing daily and repetitive tasks, generating automated reports, and accessing data in a easy way such that all users are able to find the same information with ease
• Post go-live Support and Training: Be STR’s resident expert once the implementation is complete, develop training material for both refresher and new hire training. Educate users on both system enhancements and new features and capabilities as they become available
• Support problem resolution: Own the process of working with users when problems arise, determine if resolution can be performed by STR or if engagement with Unanet Customer Support is required.  See problems through until resolution, whether it can be handled internally or externally
• Reporting & Dashboard Needs: Support each role type and business function identify the types of reports necessary to perform their roles and dashboards that can improve the overall efficiency and effectiveness for the business

Preferred Qualifications

• Education: Bachelor’s degree in business administration or related field required; Masters or MBA preferred
• Years of experience: 15+ years defense industry experience, 12+ years total ERP system experience
• Certifications : Project Management Professional (PMP)