Business Analyst

Summary

Join 9amHealth as a Business Analyst and play a pivotal role transforming raw data into actionable insights. You will design interactive dashboards, optimize member enrollment, and create impactful customer reports. This role involves collaborating with various teams, analyzing clinical data, and developing reporting infrastructure. You will need strong analytical and communication skills, along with experience in data analysis and specific tools like Tableau and SQL. 9amHealth offers a dynamic startup environment, competitive compensation, benefits including health, vision, and dental plans, and 20 vacation days. Flexibility in working arrangements is offered for some positions, with a preference for candidates based in the San Diego office.

Requirements

• A minimum of 5 years in data analysis with a proven, impactful portfolio - ideally within high-growth health tech or in a related fast paced environment
• Mastery of dashboarding tools (specifically Tableau and/or Looker) and spreadsheet applications (Excel, Google Sheets)
• Familiarity with event-based analytics platforms, particularly Mixpanel
• Advanced understanding of database structures, query optimization, and ETL development
• Advanced SQL proficiency
• Strong project management and self-directed prioritization skills
• Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
• Ability to develop and maintain strong relationships across disciplines and functions
• Exceptional analytical skills with the ability to translate complex data into compelling, actionable insights
• Excellent critical thinking, problem-solving, and communication skills, with the ability to engage cross-functionally
• A proactive, detail-oriented approach, a strong learning mindset, and comfort thriving in a fast-paced, startup environment

Responsibilities

• Design and maintain dynamic dashboards and visualizations using tools like Tableau, Looker and Excel, turning complex datasets into clear, actionable insights
• Utilize Mixpanel to track user behavior and product performance, providing critical insights to inform decision-making
• Support data governance by identifying and reconciling discrepancies between reporting sources and systems, and conducting periodic audits to improve data quality
• Use advanced SQL skills to extract, manipulate, and analyze data, uncovering trends that fuel strategic initiatives
• Identify, design, and document data decisions, definitions, models, and procedures related to reporting solutions
• Serve as a key partner to Customer Success, Clinical Operations and Marketing by developing and maintaining a comprehensive KPI portfolio
• Ensure data availability, quality, and consistency across platforms to support business intelligence and strategic planning
• Initiate and lead data projects that improve insights and reporting capabilities, ensuring the business addresses immediate challenges while implementing solutions that support long-term growth and adaptability
• Collaborate with cross-functional teams to identify and analyze the right member segments for various campaigns, translating business needs into actionable strategies
• Communicate insights effectively to internal teams and external clients, ensuring data drives real-world impact and strengthens customer relationships

Preferred Qualifications

Experience with AWS Infrastructure, including AWS Glue

Benefits

• Competitive compensation and benefits, including health, vision, and dental plans
• 20 vacation days for full-time employees
• Flexible working model for certain positions, with some employees working remotely and others based in the office