Business Analyst

Summary

Join Lightspeed as a Business Analyst to streamline processes, organize workflows, and improve documentation across the region. You will collaborate with Go-To-Market (GTM) teams to identify inefficiencies, standardize processes, and build a user-friendly knowledge base. This role involves improving systems, creating value for customers and stakeholders, and enhancing team efficiency. The position offers a permanent work-from-home environment, competitive salary, and a range of benefits including comprehensive health insurance, paid time off, and various allowances. Lightspeed values diversity and inclusion, fostering a supportive and collaborative work environment.

Requirements

• Proven experience in a similar role, focusing on process improvement, documentation, and workflow optimization
• Previous experience in SaaS or tech businesses, ideally in account management, customer success, or similar operational functions
• Proficiency with tools and systems, including platforms like Confluence, Jira, Salesforce, and Slack to manage documentation and workflows
• Experience in successfully driving process improvement initiatives, gaining stakeholder buy-in, and promoting adoption across teams

Responsibilities

• Identify, document, and standardize internal workflows across GTM teams using tools like Slack, Jira, and Confluence to improve efficiency and consistency
• Centralize content creation and management to make processes and best practices easily accessible and ensure consistency across teams
• Develop workflows to enhance and monitor task tracking, such as tracking reactive requests and optimizing workload distribution for Account Management teams
• Establish clear guidelines and processes to improve collaboration between GTM and other teams, including Support, Payments, and Partnerships
• Address recurring issues by analyzing root causes, creating training resources, and empowering team members to work more independently
• Support the analysis of processes to identify opportunities for AI integration and ensure that documentation is structured in a way that can be easily used by AI tools
• Document and refine renewal workflows to improve consistency, revenue retention, and customer satisfaction
• Ensure smoother handovers for accounts as they transition between teams during the onboarding process

Benefits

• Ability to do your job in a permanent work from home environment
• Genuine career opportunities in a company that’s creating new jobs everyday
• Work in a team big enough for growth but lean enough to make a real impact
• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Food Allowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club