Business Analyst

Summary

Join MoCaFi's PMO team as an experienced Business Analyst to bridge the gap between high-level use cases and detailed business requirements for innovative payment solutions. You will collaborate with cross-functional teams, translating complex needs into clear specifications and intuitive user experiences. This remote position (hybrid in NYC) offers a salary range of $90,000-$140,000. Responsibilities include use case documentation, requirements elicitation and analysis, documentation and modeling, stakeholder alignment and communication, cross-team collaboration, and testing and validation. The role requires a Bachelor's degree or equivalent experience, PMO experience, 4+ years in payments, and proficiency in project management tools. MoCaFi offers an empowering workplace, flexible time off, and a supportive and inclusive culture.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field; alternatively, 5+ years of experience as a Business Analyst, with a strong portfolio demonstrating the ability to translate use cases into actionable business requirements
• Experience working within a PMO or Project-driven environment
• Proven experience with use case development, business process mapping, business requirements documentation, and generation of process flow diagrams
• 4+ years of experience in payments (e.g. payment processing, acquiring, issuing, payment technology provider, etc.)with a background in card rail-based transactions, ACH transactions, transaction lifecycles, card issuing, processing partners, and reconciliation processes
• Proficiency in project management tools (e.g., JIRA, Confluence, Figma or Visio)
• Ability to facilitate meetings, lead discussions, and build consensus among diverse stakeholders
• Exceptional analytical and problem-solving skills, with a keen eye for detail
• Solid understanding of the software development lifecycle (SDLC) and agile methodologies
• Strong knowledge of operational and customer experience impacts of technical projects
• Strong written and verbal skills; ability to shift communication style based on the audience
• Proven ability to work independently and collaboratively in a fast-paced, highly collaborative environment
• Pursuant to our contract with the FAA, this position requires that all employees working on Federal contracts be U.S. citizens or Lawful Permanent Residents

Responsibilities

• Use Case Documentation: Use Case Description Actors (users/systems) Preconditions Desired Outcomes Postconditions Cross-partner dependencies (e.g. Processors)
• Lead the use case mapping exercises at the onset of new projects to clearly define user interactions and system behaviors
• Create comprehensive use case documentation that includes: Document both happy and unhappy paths to ensure thorough scenario planning Document business requirements and communicate those to the product and tech teams
• Requirements Elicitation & Analysis: Proactively engage with stakeholders to understand business objectives, pain points, and existing processes related to federal payments
• Translate high-level use cases and user stories into detailed, unambiguous, and testable functional and non-functional requirements
• Conduct an in-depth analysis of existing systems and processes to identify integration points, dependencies, and potential areas for improvement
• Facilitate workshops, interviews, and other elicitation techniques to gather comprehensive business requirements
• Documentation & Modeling: Develop and maintain comprehensive documentation, including detailed requirements specifications (e.g., PRDs), process flows, and other relevant artifacts
• Ensure all documentation is clear, concise, well-organized, and easily understood by business and technical audiences
• Stakeholder Alignment & Communication: Act as a primary liaison between business stakeholders Facilitate productive discussions and negotiate conflicting business requirements among diverse stakeholder groups to achieve consensus and drive decisions
• Identify and escalate risks and issues related to business requirements and scope, proposing mitigation strategies
• Cross Team Collaboration & Support: Identify and engage key stakeholders including Operations, Finance, Technology, Product, and external vendors
• Contribute to PMO-level reporting, dashboards, and governance reviews by providing status updates on requirements progress, risks, and issues impacting program delivery
• Support project managers with scope definition, planning, and status tracking
• Testing & Validation Define and support the creation of UAT test plans based on documented use cases
• Partner with the product and tech teams to create the test plan

Benefits

• An empowering workplace that values initiative and critical thinking
• Work on achieving our financial inclusion mission
• A supportive and inclusive culture: recognizes contributions and celebrates wins
• A welcoming environment that appreciates your bringing your entire self to work
• Time to rest and recharge -- flexible time off policy as long as you can get your job done and make arrangements with your manager to cover you if needed