Technical Business Analyst

Summary

Join Moodle and become our Technical Business Analyst supporting India sales! In this client-facing role, you will deliver technically sound solutions to prospective clients. Guide prospects through technical discovery, solution configuration, and evaluation of Moodle’s LMS, ensuring it aligns with their strategic goals. Design and configure sandbox environments and customized pilots. Deliver compelling product demonstrations and lead pre-sales programs. Collaborate with Account Executives and contribute to sales enablement. Maintain LMS technology expertise and monitor market trends. This role offers a flexible, distributed work arrangement and a fantastic range of benefits.

Requirements

• 3–5 years of experience in a Business Analysis, Pre-Sales, LMS Consulting, or Solutions Engineering role (preferably with Moodle, Totara, Canvas, Blackboard, or similar LMS platforms)
• Hands-on experience configuring and customizing LMS platforms for demos and sandbox environments
• Solid understanding of LMS core features: course management, plugin use, reporting, user permissions, etc
• Familiarity with HTML, CSS, JavaScript, PHP and API-based integrations
• Excellent communication and presentation skills—capable of translating complex technical concepts for diverse audiences
• Experience with enterprise SaaS sales cycles, RFP processes, and evaluation support
• Proficiency in tools such as Salesforce and HubSpot
• Excellent communication skills
• A solution oriented mindset

Responsibilities

• Conduct detailed discovery with prospective clients to understand their learning and development goals
• Identify challenges in current learning systems and position Moodle’s LMS as a tailored solution
• Analyse integration, compliance, content, and learner experience needs to align solutions with customer priorities
• Design and configure sandbox environments and customized pilots to simulate real-world usage
• Tailor themes, course structures, and workflows to client use cases
• Advise on integrations such as SSO, SCORM/xAPI content ingestion, and HRIS or SIS connectors
• Deliver live and asynchronous product demonstrations that speak directly to the prospect’s objectives
• Lead pre-sales programs including sandbox setup, usage monitoring, and success metrics review
• Respond to technical sections of RFPs/RFIs with clear, accurate, and persuasive documentation
• Partner closely with Account Executives throughout the sales cycle to increase win rates
• Support internal sales enablement with platform expertise and competitive positioning insights
• Participate in deal strategy sessions and collaborate with marketing, product, and solutions teams
• Maintain expertise in LMS technologies, including open-source trends and SCORM/xAPI/LTI standards
• Monitor market and competitor developments, sharing key insights with internal stakeholders
• Contribute to product feedback loops, influencing roadmap and improving demo effectiveness

Preferred Qualifications

• Working knowledge of SCORM, xAPI, LTI, and accessibility standards (e.g., WCAG 2.1, Section 508)
• Experience in the higher education, public sector, or corporate learning environments
• Experience integrating LMS with SIS, HRIS, or talent platforms
• Familiarity with pilot structuring, usage analytics, and storytelling in demo environments

Benefits

• Taking on a genuinely flexible, distributed role, working from anywhere in the world
• A fantastic range of benefits, focusing on work-life balance, wellbeing and ‘choosing your own adventure.’
• Working with a global team on a worldwide platform and make a real difference