Business Analyst - IAM Directory Services

Summary

Join IDMWORKS, an award-winning IAM solutions firm, and become an integral member of a team focused on delivering exceptional customer experiences. As an IAM Directory Services team member, you will provide operational support and enhancements for Tier-0 Identity Data Infrastructures and supporting tools. You will serve as a subject matter expert, ensuring risks are documented and addressed, and creating and maintaining business flow diagrams. The role involves performing impact analysis, collaborating with developers and testers, and ensuring appropriate measurement and monitoring. You will also participate in requirements gathering and contribute to key technology modernization efforts. This position requires strong stakeholder management skills and familiarity with various tools.

Requirements

• This position will require strong stakeholder management skills to help scope and capture requirements for emerging efforts (e.g., Radiant Logic custom view use cases, Knowledge Powered initiatives) and support key technology modernization efforts such as coordination of WebLogic Retirement and VDI infrastructure enablement
• The candidate must be a thought leader in the identity space

Responsibilities

• Serve as a subject matter expert for select products and/or processes
• Ensure risks associated with these products and/or processes are documented and addressed within risk and compliance policies and procedures
• Create, maintain, and share complex business flow diagrams such as process maps, data flows, lists of controls, and test cases
• Complete timely reviews for items requiring routine updates such as disclosures, business flow diagrams, controls, RIM-maintained files, and vendor scorecards
• Perform impact analysis and share findings to help inform priority decisions and accelerate feature and user story definition and refinement
• Compile and interpret data to generate insights around potential challenges and opportunities
• Partner with developers to ensure a thorough understanding of the relevant user stories and any viability constraints such as Legal, Compliance or RIM
• Collaborate to assess the metrics that will be necessary to measure the progress and impact of an effort and how the data will be obtained
• Provide input to developers, engineers and testing resources concerning potential test scenarios needed to ensure a solution fully meets the challenge and constraints
• Collaborate with testing resources, as needed, in identifying the optimal testing plan across various environments for a given solution
• Assist the agile team in the execution of testing as needed by the team
• Collaborate with the appropriate teams to ensure communication and change management needs are addressed
• Ensure the appropriate measurement and monitoring is in place to gauge the success of relevant products and processes
• Assist the agile team in identifying and execution testing as needed by the team
• Organize high level requirements gathering meetings, high level PPT creation (at the direction of stakeholders), and other tasks
• Other duties as assigned

Preferred Qualifications

Additional skills that will help ensure success is the use of and familiarity with tools such as Jira, ServiceNow, PowerBI, LeanIX, Splunk, Excel, Visio, and Zoom Whiteboard/Mural