Business Analyst III

Summary

Join Rackspace Technology as an Oracle Business Systems Analyst III and become part of a winning team on an inspiring mission. This role involves providing functional support for Oracle EBS R12 Payables, Receivables, and General Ledger. You will work in rotating shifts, managing tickets, creating and monitoring SRs with Oracle Support or Rimini Street, and collaborating with customers to resolve issues. Leverage your expertise in Oracle EBS and My Oracle Support to troubleshoot problems and follow established SOPs. This position requires 7-10 years of experience in Oracle EBS and strong communication skills. Rackspace Technology offers a diverse and inclusive work environment.

Requirements

• Oracle General Ledger (GL), Oracle Payables (AP), Oracle Receivables (AR), Oracle Cash Management (CM), Oracle Fixed Assets (FA) – 5-8 Years majorly Support Exp. in Oracle EBS R12
• Should possess Very Good Written and Spoken, English Communication Skills
• Should be a Very Good Team Player
• Oracle EBS R12 Payables, Receivables, General Ledger. The resource should be in Oracle EBS experience range of 7-10 years

Responsibilities

• Responsible for working on tickets assigned to them in our Ticketing System
• Creates and monitors SRs with Oracle Support or Rimini Street on behalf of our various customers
• Work with our Customer Primaries in the ticket resolutions of our various customers’ issues, as per industry best practices
• Leverages My Oracle Support, Internal Knowledge Base & his knowledge/past experience to troubleshoot various customer issues
• Follows various Technical and Organizational/Departmental SOPs (Standard Operating Procedures), when required

Preferred Qualifications

• Oracle Project Accounting (Project Billing & Costing), Oracle Property Manager, Oracle iExpense, Oracle iReceivables, Oracle Purchasing
• Oracle Fusion Cloud Experience will be a plus