Parkar Digital is hiring a
Business Analyst & Quality Assurance Consultant

Summary

Join our dynamic team as an experienced ServiceNow Business Analyst and Quality Assurance Consultant with 5+ years of experience. The ideal candidate will bridge the gap between business needs and technical solutions, ensuring quality and reliability of ServiceNow implementations.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field
• 5+ years of experience as a Business Analyst and Quality Assurance professional in ServiceNow implementations
• ServiceNow Certified System Administrator certification
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in creating detailed documentation and reports

Responsibilities

• Gather and analyze business requirements from stakeholders
• Translate business needs into functional specifications for ServiceNow implementations
• Create and maintain detailed documentation, including process flows, use cases, and user stories
• Facilitate workshops and meetings to elicit requirements and resolve conflicts
• Collaborate with developers, architects, and project managers to ensure successful delivery of ServiceNow solutions
• Develop and execute comprehensive test plans, test cases, and test scripts
• Perform thorough functional, regression, and user acceptance testing
• Identify, document, and track defects using appropriate tools
• Validate that implementations meet business requirements and adhere to best practices
• Provide detailed test reports and recommendations for improvements

Preferred Qualifications

• ServiceNow Certified Implementation Specialist certifications in relevant modules
• Experience with Agile methodologies
• Knowledge of ITIL frameworks
• Familiarity with scripting languages (e.g., JavaScript)
• Experience in change management and training end-users