Remote Business Analyst & Quality Assurance Consultant

Summary

Join our dynamic team as a ServiceNow Business Analyst & Quality Assurance Consultant! This remote, contract-to-hire position requires 5+ years of experience in ServiceNow implementations. You will bridge business needs and technical solutions, ensuring quality and reliability. Key responsibilities include gathering and analyzing business requirements, translating them into functional specifications, developing and executing test plans, and leveraging in-depth ServiceNow module knowledge. A Bachelor's degree and ServiceNow Certified System Administrator certification are required. We offer a competitive salary, excellent benefits, and opportunities for professional growth.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field
• 5+ years of experience as a Business Analyst and Quality Assurance professional in ServiceNow implementations
• ServiceNow Certified System Administrator certification
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in creating detailed documentation and reports

Responsibilities

• Gather and analyze business requirements from stakeholders
• Translate business needs into functional specifications for ServiceNow implementations
• Create and maintain detailed documentation, including process flows, use cases, and user stories
• Facilitate workshops and meetings to elicit requirements and resolve conflicts
• Collaborate with developers, architects, and project managers to ensure successful delivery of ServiceNow solutions
• Develop and execute comprehensive test plans, test cases, and test scripts
• Perform thorough functional, regression, and user acceptance testing
• Identify, document, and track defects using appropriate tools
• Validate that implementations meet business requirements and adhere to best practices
• Provide detailed test reports and recommendations for improvements
• Leverage in-depth knowledge of ServiceNow modules, including ITSM, ITOM, ITBM, and CSM
• Stay updated on ServiceNow releases and new features
• Provide guidance on ServiceNow best practices and recommend process improvements
• Assist in configuration and customization of ServiceNow instances

Preferred Qualifications

• ServiceNow Certified Implementation Specialist certifications in relevant modules
• Experience with Agile methodologies
• Knowledge of ITIL frameworks
• Familiarity with scripting languages (e.g., JavaScript)
• Experience in change management and training end-users

Benefits

• Competitive salary
• Excellent benefits
• Opportunities for professional growth