Quality Assurance Manager

Summary

Join Precision Medicine Group as a QA Manager and oversee the quality assurance department and staff in the US and India. You will maintain and evolve a quality testing system for the Product Solutions team, establishing, measuring, and monitoring quality within the AccessGenius team. Collaborate with leadership to ensure effective and efficient product testing, identify necessary resources, and promote a quality mindset across teams. Develop and implement a system to inspect and test client deliverables, manage a team of quality analysts, and foster continuous assessment of quality processes. This role requires strong leadership, analytical, and communication skills, along with experience in QA protocols and standards.

Requirements

• Work experience of 5+ years in Quality supporting organizational QA protocols and standards
• Direct experience with testing best practices, version control practices and defect management practices across product software and services
• Excellent written and verbal communication skills
• Experience in establishing QA product software management standards and measurements
• Analytical, problem-solving, and decision-making skills
• Bachelor's Degree in relevant field of study
• 5+ years of Quality Control or testing experience
• Experienced leader of Quality Assurance Programs or Personnel

Responsibilities

• Lead Quality department through project prioritization and execution, collaborating with leadership and colleagues to define and align priorities to strategic imperatives
• Lead strategies and processes to promote a Quality mindset across teams, encouraging the use of comprehensive and consistent testing on all deliverables
• Develop, implement and maintain a system to inspect and test client deliverables in a comprehensive and traceable manner
• Implement and maintain a non-conformance process to document identified bugs and software issues, detailing issues, and potential problems
• Analyze, investigate and advocate for remediation steps around continuously occurring product discrepancies, complaints or reported quality issues
• Foster continuous assessment of Quality processes and employ governance techniques to improve delivery excellence
• Coach, develop and grow a team of quality analysts and staff
• Manage line staff onshore and in India in the coverage of quality tasks within project work and adherence to quality standards put forth
• Facilitate training and consultation of partner team members specific to quality standards, processes and best practices
• Coordinate evaluations for the effectiveness of quality systems implemented and assist with communication around the outcome of those reviews
• Create QMS metrics for Key Processes to be measured, monitored, and reviewed
• Own Corrective Action Plans for quality improvements and/or QMS corrections

Benefits

• Discretionary annual bonus
• Health insurance
• Retirement savings benefits
• Life insurance
• Disability benefits
• Parental leave
• Paid time off for sick leave and vacation