Business Analytics Manager

Summary

Join ServiceNow as a Sales AI Solutions Engineer and develop and maintain AI-powered internal tools to automate workflows and boost stakeholder productivity, focusing on sales analytics and strategic planning. You will build and deliver ETL pipelines for Power BI/Snowflake datasets, collaborate with Data & Analytics and Sales Operations teams to identify high-value AI use cases, and transform enterprise data into LLM-optimized formats. Responsibilities include managing the complete AI agent development lifecycle, championing organizational AI adoption, and ensuring seamless system integration. This role requires extensive experience in AI integration, sales organization support, building and deploying AI agents, semantic modeling in Power BI or Snowflake, and data engineering. A strong understanding of APIs and cloud-based architecture is essential.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of proven track record supporting sales organizations or sales business processes through analytics, automation, or technical solutions
• Demonstrated history of building and deploying AI agents or automation tools in real-world business settings for sales workflow automation
• Proven experience with semantic modeling in Power BI or Snowflake, plus familiarity with transforming sales data models for LLM integration and sales analytics optimization. (include data restructuring for LLM integration)
• Strong understanding of data engineering, APIs, and cloud-based architecture with experience in sales data
• Ability to function both independently and as part of cross-functional teams including sales teams and business stakeholders in fast-paced environments
• Hands-on experience with rapid prototyping, iterative testing, and agile methodologies specifically applied to sales tools and business process improvements

Responsibilities

• Develop and maintain AI-powered internal tools that automate workflows and boost stakeholders’ productivity, with specialized focus on sales analytics and strategic planning operations
• Build and deliver ETL pipelines for Power BI/Snowflake datasets optimized LLM consumption, enabling efficient AI-driven analysis and empowering power users
• Collaborate cross-functionally with Data & Analytics teams and Sales Operations teams to identify high-value AI use cases and rapidly prototype AI-enabled utilities that align with business goals
• Transform enterprise data from Power BI and Snowflake into LLM-optimized formats while ensuring data integrity and reliable performance across AI-driven solutions
• Manage complete AI agent development lifecycle from ideation, testing, production deployment, and user adoption while implementing continuous integration and documenting best practices
• Champion organizational AI adoption by ensuring seamless system integration, demonstrating clear business value, and maintaining high standards for performance and user experience