Business Intelligence Manager

Summary

Join Zen, a revolutionary education platform, as their Business Intelligence Manager! Based in Cape Town or remotely, you will play a pivotal role in the Revenue and Growth Operations team, driving efficiency and effectiveness across go-to-market functions. Harness data, optimize processes, and foster collaboration to accelerate growth. Responsibilities include designing insightful reports and dashboards, identifying process bottlenecks, acting as a liaison between teams, and analyzing complex datasets to inform strategic decisions. You will also research and implement new tools to improve operational capabilities. This is a full-time position with a competitive salary and benefits.

Requirements

• Strong analytical acumen: You are naturally curious about data, comfortable navigating complex datasets, and possess a proven ability to extract meaningful insights and see the 'story' behind the numbers
• Reporting Expertise: You have experience creating clear, concise, and impactful reports and dashboards that serve as a single source of truth and drive informed decision-making
• Stakeholder engagement: You are very comfortable with engaging with both internal and external stakeholders - you thrive on learning from team members within the organisation to improve your output
• Exceptional Interpersonal & Communication Skills: You excel at building relationships, leading discussions, and influencing stakeholders across different teams
• You are a fantastic communicator who defaults to over-communicating, ensuring clarity and alignment
• Process improvement Mindset: You constantly seek ways to make things work better and have experience identifying inefficiencies and successfully implementing data-driven process changes
• Ownership mindset: You take initiative and don’t simply wait on to be given improvement projects, but find opportunities to improve the business, develop the business case for why that needs to be done, and deliver on it
• 5+ years of experience in business analytics and reporting
• Undergraduate or masters in data analytics, computer science, business management or associated field BI bootcamps/certifications relevant to the role

Responsibilities

• Reporting & Insights: Design, build, and maintain insightful reports and dashboards, establishing a reliable single source of truth for key business metrics across the organization
• Your work will provide clarity and actionable insights to various teams, including school success and candidate success
• Process Optimization: Proactively identify bottlenecks and opportunities for improvement within our sales, and account management functions
• You will champion and implement data-driven changes to enhance efficiency and scalability across different departments
• Process management & cross-functional collaboration: Act as a key liaison between different teams, facilitating data driven meetings
• Your ability to schedule and moderate interactions effectively will be crucial to help drive better outcomes for the business
• Data analysis & collaboration with business: Dive deep into Zen's data structures, often querying data directly using SQL, to understand their direct impact on business outcomes
• You will analyze complex datasets, work with multiple business stakeholders to understand the data and its accuracy to identify key trends and translate that raw data into compelling narratives that inform strategic decisions
• Technology & integration: Research, evaluate, and potentially implement new tools and integrations (e.g., CRM enhancements, automation software) that can improve our operational capabilities and data flow

Preferred Qualifications

• Proficiency in BigQuery/SQL for data querying, extraction, and manipulation is a strong preference for this role
• Experience with specific BI tools such as Looker, Power BI is a plus)

Benefits

• Competitive salary
• 21 days of holiday, plus bank holidays