Business Intelligence Manager

Summary

Join Clipboard Health as a Business Intelligence Manager and lead the analytics backbone of Worker Operations. This core leadership role involves owning the Metabase infrastructure for Worker Ops reporting, managing a high-performing team of BI Analysts, standardizing KPIs, partnering with operators and executives, and proactively identifying and preventing operational issues. You will build reporting systems that support self-service while maintaining data clarity and collaborating with engineering to resolve data issues. The ideal candidate has proven experience managing analysts, strong SQL skills, and experience with BI tools (Metabase preferred). This role requires clarity of thought, strong writing skills, a sense of urgency, and a deep understanding of how data drives business decisions. The estimated annual compensation is $90,000–$120,000 USD (San Francisco-specific; actual compensation will vary based on factors like education, qualifications, experience, and location).

Requirements

• Proven experience managing analysts or technical contributors
• Strong SQL skills and hands-on experience with BI tools, Metabase strongly preferred
• Ability to design reporting systems that reflect real operational performance
• Clarity of thought, clear writing, and comfort challenging requests that don’t serve the goal
• A sharp sense of urgency and ownership you don’t wait to be told, and you don’t leave threads open
• Deep understanding of how data fuels business decisions and how bad metrics slow teams down

Responsibilities

• Own our Metabase infrastructure for Worker Ops reporting from funnel performance to shift coverage to workforce quality
• Lead and manage a high-performing team of BI Analysts, pushing for speed, structure, and results
• Standardize KPI definitions, eliminate noise, and drive alignment on what success looks like across the team
• Partner with operators and execs to shape ambiguous questions into clear analysis that leads to action
• Flag problems before they become visible and build reporting systems that prevent repeat issues
• Support self-serve reporting without sacrificing clarity or trust in the data
• Collaborate with engineering and technical teams to resolve root data issues and strengthen our backend