Business Process Analyst

Summary

Join Salsify, a leading company in the commerce infrastructure industry, and be part of a team that helps brand manufacturers, distributors, and retailers win on the digital shelf. As a Business Process Analyst (BPA), you will collaborate closely with Product Managers and Engineering teams to analyze customer needs, define requirements, and manage early access programs. You will play a key role in improving processes, building tracking mechanisms, and providing insights into team performance. This position requires strong analytical, communication, and problem-solving skills, along with experience in technical project management or business analysis within SaaS applications. Salsify offers a competitive compensation package, including market-rate salaries, performance-based bonuses, equity in the form of stock options, and a comprehensive Total Rewards plan with health benefits and PTO. The company fosters a diverse and inclusive work environment and is committed to providing reasonable accommodations for individuals with disabilities.

Requirements

• 2+ years technical project management, business analyst or similar experience preferably with building and growing SaaS applications
• Proven track record to build strong cross-functional relationships with colleagues and partners and build influence within an organization that is brimming with strong opinions and deep expertise
• Detail orientation and comfort with tackling and troubleshooting technical challenges, and navigating complex data formats and reporting
• A strong collaborator in strategic decision-making, skillfully navigating evolving business needs and structures with flexibility and perseverance, and leveraging all experiences for future success
• Strong analytical, communication, and customer service skills
• Ability to be a strong advocate for needs that you have identified
• Organizational and coordination skills, with the ability to prioritize and multi-task in response to time-sensitive requests
• Verbal and written English language proficiency is required

Responsibilities

• Assists the Product Manager in performing discovery on specific business problems
• Clarifies the problem they’re solving, and proposes solutions informed by business needs and constraints
• Recommends process improvements with Support and PM, manages the execution and optimization of processes while fully leveraging the available toolset
• Supervises the health/good shape of the owned processes throughout their lifecycle
• Builds-out tracking mechanisms and reporting to provide leaders with insight into the performance of the team and their processes
• Monitors this data to proactively identify opportunities for improvement
• Demonstrates ability to meet appropriate deadlines with an understanding of the needs of their team and the business, more broadly
• Communicates proactively and clearly with their team, manager, and stakeholders both verbally and in writing
• Maintains a positive attitude and learns from mistakes
• Proactively points out lack of alignment and seeks opportunities to partner with their manager or PM to resolve
• Makes informed prioritization and time management decisions
• Builds strong technical and domain knowledge in the areas their team supports
• Proactively and scalably shares knowledge with cross-functional teams

Benefits

• Health & medical benefits
• PTO