Business Process Manager

Summary

Join Payoneer's innovative Center of Excellence as Business Process Manager and lead operational process design to meet business and compliance needs. You will use qualitative and quantitative insights to improve customers' journeys and operational processes.

Requirements

• Bachelor’s degree and above
• At least 5 years of working experience and proven track record in driving operational excellence and achieving results
• Preferred experience in Payment and Fintech companies, and strong knowledge of KYC/KYB domains
• Strong project management, communication and analytical skills
• Outstanding organisation skills and strong attention to detail
• Strong interpersonal skills, leading and driving execution with cross-functional teams
• Experience working within a high-growth, technology company
• Proficiency in English is a must

Responsibilities

• Set Vision and Strategy: Develop a clear vision and strategy for KYC/KYB workflows by understanding the needs of customers, operations, product, compliance/risk etc
• Process implementation: Lead the design and implementation of KYC/KYB processes, covering analytical, technological, and operational aspects; manage projects to ensure successful execution
• Cross-Functional Collaboration: Partner closely with cross-functional teams. Build trust and foster a collaborative team environment with stakeholders across the organization to achieve shared project goals
• KPI Design and Monitoring: Establish and track Key Performance Indicators (KPIs) to measure project success, utilizing data to identify trends, improvement areas, and strategies for optimal outcomes
• Innovation & Automation : Develop SOPs, identify opportunities for automation, and introduce innovative processes to achieve operational excellence