Business Process Manager

Summary

Join PointClickCare as a Business Process Manager and contribute to operational excellence and customer satisfaction by optimizing business processes. You will collaborate with cross-functional teams to analyze current processes, design future states, and implement enhancements. This role involves process discovery, analysis, design, and documentation, ensuring alignment with strategic and operational targets. You will also support process improvement initiatives, build enterprise business process practices, and advocate for BPM methodologies. The position requires 1-3 years of experience in business process analysis and improvement, a bachelor's degree, and strong analytical and communication skills. PointClickCare offers a dynamic environment, meaningful work, and a range of benefits.

Requirements

• 1-3 years of experience in business process analysis and improvement
• Bachelor’s degree in business administration, Engineering, or related field
• Experience working with cross-functional teams on process improvement initiatives
• Strong analytical skills with attention to detail and accuracy
• Familiarity with process modeling and analysis tools (e.g., BPMN, Lean Six Sigma)
• Basic knowledge of business transformation
• Good communication and interpersonal skills
• Ability to collaborate effectively with stakeholders at various levels of the organization
• Basic facilitation skills with experience managing conversations
• Some change management experience
• Ability to manage multiple priorities effectively

Responsibilities

• Assist in process discovery discussions and workshops with key stakeholders
• Support the analysis of process effectiveness and maturity using industry-standard methodologies and tools
• Collaborate with cross-functional teams to support the design of future state processes
• Assist in developing business cases and plans to implement process enhancements
• Support process execution control planning discussions
• Assist in developing and maintaining business process documentation
• Ensure alignment between business processes and strategic and operational targets during process design
• Support the design and modeling of new and existing business processes using industry-standard methodologies
• Assist in change management discussions
• Provide support on process improvement initiatives across the organization
• Assist in process documentation as engaged by the business
• Work with the Business Process Management team to build out enterprise business process practices and knowledge base
• Support the establishment and maintenance of business process automation capabilities
• Advocate for business process management practices and support the establishment and management of a community of practice

Preferred Qualifications

• Familiarity with Lean Six Sigma, BPM, or other Continuous Improvement methodologies is a plus
• Basic knowledge of BPMN, Six Sigma, APQC, CMMI, BIZBOK, TOGAF, or Gartner methodologies

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities