Business Relationship Manager

Summary

Join T-Rex Solutions as a Business Relationship Manager to support the Department of Education's cloud transition. You will build and maintain customer relationships, collaborate on engagement strategies, leverage data for improvement, and communicate the value of cloud services. Responsibilities include evaluating customer readiness, setting expectations, supporting communications, and developing training programs. This role requires a US citizenship, Public Trust clearance, a Bachelor's degree in IT or a related field, and 5+ years of client relationship management experience. Preferred qualifications include an active Department of Education clearance and a cloud practitioner certification. T-Rex offers competitive salaries, performance bonuses, training reimbursement, a 401(k) plan, and Cigna healthcare benefits.

Requirements

• Must be a US Citizen with the ability to obtain a Public Trust clearance
• Bachelor's Degree in Information Technology or related field
• 5+ years of proven experience with client relationship management practices for large organizations, preferably Federal Government
• Ability to identify and capture salient, key details from a large volume of customer data, including during conversations when follow up questions are necessary to gain clarity
• Knowledge and experience with the value proposition of commercial cloud services, cloud migrations, and business transformation
• Exceptional (written and verbal) communication and interpersonal skills to engage and motivate stakeholders at all levels
• Ability to clearly articulate and tailor messages to a variety of audiences
• Proactive leader who can also gain consensus when necessary to realize positive outcomes. Aptitude for fostering positive relationships
• Excellent analytical and problem-solving skills
• Ability to proactively identify potential roadblocks and develop strategies and solutions to overcome them
• Independent, detail-oriented, and pro-active with minimal supervision; well organized, self-organizing approach to work

Responsibilities

• Build and maintain positive relationships with customers, identify opportunities to improve services, and educate customers on cloud offerings
• Collaborate with stakeholders to devise and support customer engagement strategies
• Leverage data to identify opportunities to improve offerings and customer relations
• Understand and empathize with customer needs and business objectives to help solve their business problems
• Communicate the value proposition of cloud service offerings through a variety of delivery channels, including webinars, one on one engagements, videos, and web content
• Evaluate and ensure customer readiness for cloud adoption
• Establish realistic expectations to support development of mutual trust
• Support communications and outreach efforts, including the development, delivery, and management of key communications
• Provide input, document requirements, and support the design and delivery of training programs
• Monitor and improve the tracking of success metrics
• Maintain technical competency with the evolving multi-cloud landscape, and how they best address customer use cases

Preferred Qualifications

• Active Department of Education clearance preferred
• Associate-level cloud practitioner business certification for any commercial Cloud Service Provider (esp. AWS, Azure or OCI)
• Experience in data analysis and performance measurement
• Strong presentation skills, including developing and delivering messages in a variety of formats
• Collaborative team player willing to take on assignments or tasks outside usual duties

Benefits

• Competitive salaries
• Performance bonuses
• Training and educational reimbursement
• Transamerica 401(k)
• Cigna healthcare benefits