Business Services Coordinator

Summary

The job is for a Business Services Coordinator at ZenBusiness, a remote company that helps entrepreneurs launch and run their businesses. The role involves administrative support, document management, and acting as the main point of contact with government agencies and clients. The position requires excellent communication skills, attention to detail, and the ability to work independently.

Requirements

• High School Diploma, GED, or relevant industry experience
• Excellent written and verbal communication skills
• History and proven experience effectively prioritizing workload to meet objectives
• Experience with Salesforce or other CRM applications
• Excellent interpersonal communication skills
• Demonstrated ability to work independently
• Ability to adapt to ever-changing priorities with a positive and constructive attitude
• Comfortable with the pace, dynamic environment, and ambiguity of a rapidly growing tech startup
• Previous experience in an office environment

Responsibilities

• Administrative support, including customer and government agency correspondence, document management, and other department support functions
• Maintain and file all department records according to records management protocols and naming conventions
• Prepare and send mail via USPS and/or FedEx, drop off directly at the Secretary of State office as needed
• Receive and process incoming mail and Federal Express and distribute them to appropriate recipient(s)
• Prepare and file CMRA Report with local USPS office quarterly
• Act as the main point of contact with the Delaware Secretary of State
• Act as the main point of contact for Service of Process (SOP) documents
• Scan documents and upload them to the company database
• Maintain a high level of professionalism with office staff, Processor Servers, Clients, and other stakeholders
• Ensure Salesforce data integrity by updating Cases, Accounts, and other objects as instructed during and after each customer contact

Preferred Qualifications

• Data Entry experience
• Adobe DC and Salesforce knowledge
• MacOS and G-Workspace knowledge is a plus!

Benefits

• Medical, vision, dental, disability, and life insurance
• Parental and military leave
• An employee assistance program
• 401k + match
• Annual bonus
• Pet insurance
• RSUs
• Paid parking* and 10 paid holidays are also provided