Care Services Coordinator

Summary

Join The ALS Association as a Care Services Coordinator, a remote position ideally located near Seattle, WA, requiring travel to local ALS clinics. You will navigate resources for families affected by ALS, acting as a liaison between patients, families, healthcare providers, and community resources. Responsibilities include developing care plans, conducting home assessments, providing clinic support, and facilitating support groups. The role demands strong communication, organizational, and time management skills, along with experience in healthcare or community service. The ALS Association offers competitive pay, comprehensive benefits, and the opportunity to make a significant impact on the lives of those affected by ALS.

Requirements

• Bachelor’s degree, preferred, in public health, social work, nursing or related field
• Minimum 3 years’ experience in health care or community service/relations setting which include assessments, care plan, ongoing advocacy, and high level of performance
• Knowledge of clinical and ethical regulations
• Must be willing to travel (as required)
• Must have and maintain a valid drivers’ license
• Ability to work nights and/or some weekends (as required)
• Good computer skills. Proficiency with Microsoft Office products and an understanding of databases, such as Salesforce
• Commitment to organization, accuracy, attention to detail, highly efficient and conscientious about thorough follow-up
• Skilled communicator, with superior interpersonal, verbal, and written skills
• Able to handle confidential information and maintain high confidentiality
• Ability to work under and comply with continuous and multiple deadlines and evolving priorities
• Ability to manage multiple projects/cases simultaneously
• Team player who enjoys interaction with professionals, peers, volunteers, and those served by the organization
• Ability to sit for long periods of time
• Ability to move about to retrieve files and receive clients

Responsibilities

• Perform routine to moderately complex care management activities and patient advocacy across the continuum of care to facilitate and promote quality of life and minimize fragmentation of health care delivery
• Manage an assigned caseload of clients to include, but not limited to, developing care plans, home assessment visits, ALS clinic support, outreach, and enrollment of clients
• Perform assessments, clinic visits, clinical coordination, family education conferences, advocacy, and other related areas of need
• Evaluate the client to identify limitations which impede daily living; record case notes on a timely basis; develop care plans and advocate the coordination of social/health services where needed
• Identify short and/or long-term needs of people living with ALS and their families using established programs, policies, procedures, and guidelines
• Work collaboratively as a liaison/team member between ALS Association and ALS Association Treatment Centers to ensure effective communication and continuity of care for patient services
• Plan and facilitate monthly support group(s) for clients/families; occasionally provide educational portion of monthly meeting; arrange for professional/expert topic speakers
• Be responsible for growth and function of support group(s)
• Ensure that all materials provided and utilized are in accordance with National or Chapter policy and best practices
• Maintain confidential document and computer-based files of clients’ information and retrieval system for interrelated files and records
• Prepare regular reports of activities; ability to format and proofread detail-oriented letters, memoranda, and reports using Microsoft Office programs
• Facilitate professional/educational in-service programs as necessary, acting as a resource to the community and other staff members
• Collaborate with Development Team in promoting the Walk to Defeat ALS, as well as attend key special events
• Maintain a polished professional demeanor, excellent interpersonal skills in dealing with all staff, Board members, organization clients, private corporations and/or public offices. Excellent organizational and time management skills are essential
• Actively promote the Associations mission, services, programs, and events in the community
• Other duties as may be assigned

Preferred Qualifications

• Knowledge of Medicare, Medicaid, patient assessment skills, care planning, and case management preferred
• Experience with volunteer management preferred
• Experience with home health and hospice is a plus

Benefits

• Healthcare benefits
• 401(k) plan with employer match
• Short-term and long-term disability coverage
• Basic life insurance
• Well-being benefits
• Paid time off
• Several paid holidays
• The ALS Association's pay range for this position is $22.51 - $27.99 per hour