Business Systems Analyst

Summary

Join Sagent, a leading mortgage servicing, SaaS-based financial technology company, as a Staff Tech Business Systems Analyst. This role involves acting as a liaison between IT development, business units, and external clients, facilitating communication for system development and implementation. You will evaluate applications, identify system requirements, assess new IT developments, and recommend system alternatives and enhancements. Strong communication and presentation skills are essential to effectively communicate technical information to non-technical stakeholders. Problem-solving and analytical skills are needed to analyze requirements, solve problems, and recommend system controls. You will also interface between business and technology functions, understanding business needs, creating business cases, and defining technical requirements.

Requirements

• Bachelor’s degree in Business, Software Engineering, or relevant discipline with 3 - 4 years of experience in a related field
• Experience will be considered in lieu of a degree
• Strong analytical and problem-solving skills
• Excellent communication and presentation abilities
• Experience in evaluating new applications and identifying systems requirements
• Familiarity with IT developments and business requirements
• Ability to act as an effective liaison between IT and business units
• Planning, stakeholder analysis, risk assessment, organizational analysis, and interface analysis skills
• Knowledge of user experience principles

Responsibilities

• Liaison between IT Development, Business Units and external clients
• Act as a key liaison between the IT development group and business units
• This can also include acting as a key liaison between the IT development group and an external client
• Facilitate effective communication for the development and implementation of new systems and enhancements to existing systems
• Systems Requirements Evaluation
• Evaluate new applications and identify systems requirements
• Meet and discuss business requirement with external clients and identify system alternatives and enhancements to the current system
• Assess new IT developments and evolving business requirements, recommending appropriate systems alternatives and enhancements to current systems
• Communication and Presentation
• Prepare communications and make presentations on system enhancements and alternatives
• Effectively communicate complex technical information to non-technical stakeholders
• Problem Solving and Analysis
• Solve technology information systems problems by analyzing requirements and existing systems
• Pseudo-design computer programs and recommend system controls and protocols
• Interface between Business and Technology
• Act as the interface or 'translator' between the business and technology functions of the company
• Work to understand overall business needs, create business cases, and define technical requirements
• Planning and Stakeholder Analysis
• Use planning, stakeholder analysis, risk assessment, organizational analysis, and interface analysis to drive successful project outcomes
• Apply writing skills and user experience knowledge to ensure the user interface aligns with project success

Preferred Qualifications

• 4 years of experience in a fast-paced software industry, preferably in the Mortgage or Financial Services industries
• 4 years of experience in Mortgage Servicing, LoanServ system

Benefits

• Remote/Hybrid workplace options
• Health Benefits
• Unlimited Flexible Time Off
• Family Planning Services
• Tuition Reimbursement
• Paid Family Leave
• 401(k) Matching
• Pet Insurance
• In-person and Virtual Social Experiences
• Career Pathing
• Focus Time Fridays