Business Systems Analyst

Summary

Join Elastic as a Business Systems Analyst (BSA), Marketing, acting as a liaison between IT and Marketing. You will build scalable solutions supporting pre-sales, including lead flow, scoring, and campaign management. Leveraging your understanding of the customer lifecycle and experience with Salesforce and Marketo, you will improve processes, draft requirements, and enhance user experience. You will work with various teams, translate technical processes, and participate in agile development. Proactive communication, problem-solving, and strong collaboration skills are essential. This role offers a competitive salary and benefits package, including stock options and a 401k match.

Requirements

• 3+ years of experience in business systems analysis, business operations, or business solutions architecture focused on the Salesforce stack, within a SaaS or IaaS company
• 2+ years of experience in one or more of the following areas: marketing operations, sales operations, customer success operations, or account management
• Experience with Salesforce Sales Cloud, and knowledge of one or more boundary systems, e.g. Salesforce Marketing Cloud, Salesforce Service Cloud, Marketo, Outreach, Drift, ZoomInfo
• Experience designing and supporting large scale, technically complex solutions between Salesforce and its boundary applications
• Be comfortable navigating and deciphering configuration and code within Salesforce to create documentation on existing automation and system architecture
• Familiarity with the software development lifecycle
• Have a background in standard Marketing methodologies, lead flow, and campaign management
• Be comfortable establishing a strong rapport with management, and be capable of aligning to their goals and objectives to craft long-term technology solutions that support their needs
• Have strong problem solving, critical thinking, and design thinking skills
• Have good interpersonal skills and be a strong communicator and collaborator within your own team and beyond
• Fit requirements and process to an architecture and design that optimizes for efficiency and impact. Be passionate about documentation
• Explain sophisticated systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations

Responsibilities

• Develop expertise in Elastic’s top of funnel process and workflows and understand the impact to business metrics and analytics
• Advise the Marketing team on business process and technology development in Salesforce, Marketo, and other related applications, including lead routing, sales engagement, survey, and chat platforms. You understand how the tools can integrate and enhance a team’s processes
• Be proficient in Salesforce Lightning features and functionality
• Craft functional requirements for projects, and assist with feature design, requirements gathering, documentation, and end user testing for projects and feature requests; translate complex technical processes into the language of your business users
• Be familiar with the agile development lifecycle, and participate on a scrum team of developers, admins, and BSAs. Coordinate feature requests across multiple IT teams and business partners, including identifying priority against other requests
• Proactively participate in training and events offered by Salesforce and other vendors in our go-to-market stack
• Prepare presentations and documentation of existing and future technical processes
• Find opportunities to communicate proactively with partners on projects and feature requests, and make recommendations that support company themes and team goals
• Participate and assist in key IT projects and ad-hoc projects; update BSAs on related work that impacts other areas of the business; collaborate on cross-team initiatives
• Be comfortable in a distributed, diverse environment; be able to work remotely and independently; prioritize your own tasks and collaborate with others to ensure that work is done in a timely manner, with a sharp eye for quality and scale

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave
• Elastic's stock program
• Company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings