Business Systems Manager

Summary

Join Vanta as a Business Systems Manager and lead a team of Business Systems Administrators. You will guide the team in implementing technical solutions to maintain efficient internal systems, supporting GTM and Finance objectives. The role involves managing department projects, providing technical support, establishing procedures, prioritizing tasks, and fostering collaboration. Success requires management experience, Salesforce expertise, and strong team development skills. Vanta offers competitive compensation, comprehensive benefits, flexible work arrangements, and a supportive work environment.

Requirements

• 2+ years of experience in managing a team, ideally in Business Systems or Revenue Operations
• Lead a team of individuals of various experience levels responsible for important department projects
• 4+ years of experience as a Salesforce Administrator, with a deep understanding of Salesforce architecture and best practices
• 4+ years using standard declarative tools such as Flows, approval processes, Process Builders, etc
• Proven ability to coach, mentor, and develop a team
• Able to handle difficult management issues while maintaining a positive and productive team environment
• Understanding of Vanta’s longer-term vision, with the ability to align the team’s work to strategic objectives
• Establishes procedures that affect their department and ensures alignment with broader objectives
• Strong interpersonal skills, with the ability to engage stakeholders, influence outcomes, and ensure alignment across teams
• Engages with and influences stakeholders on complex projects to achieve better outcomes

Responsibilities

• Lead, coach, and develop a team of Business Systems Administrators, ensuring each team member has clear goals and the resources they need to be successful
• Provide ongoing feedback and career development, and coach the team in best practices for proper systems architecture
• Oversee operational and directional aspects of key departmental processes, ensuring projects are completed effectively and align with team goals
• Ensure projects are running smoothly, including new tool implementations
• Provide support and guidance in solving technical issues, leveraging your experience to assist the team in developing scalable, quality solutions
• Create and implement procedures that improve departmental efficiency and impact
• Ensure these procedures align with Vanta's broader objectives and support proper systems architecture
• Work closely with the Business Analyst and Product Manager to balance work between team members, and prioritize initiatives to ensure goals are met within time and quality standards
• Work with the Business Systems Specialist to ensure that the internal Business Systems case queue is set up to provide the best support and effectively track resolutions
• Work closely with stakeholders, promoting collaboration and ensuring that technical solutions and improvements meet operational needs
• Effectively communicate goals and changes, ensuring alignment across the organization

Preferred Qualifications

Experience with GTM tools such as LeanData, Outreach, and Chili Piper

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 9 paid holidays in the US
• Offices in SF, NYC, Dublin, and Sydney