Senior Manager, Business Systems

Summary

Join Calendly's Operations team as a Senior Manager, Business Systems! You'll lead a team focused on improving Calendly's tech stack, including platforms like Workday, NetSuite, and Chargebee. Responsibilities include overseeing system implementations, integrations, and continuous improvement. You'll collaborate with business leaders and functional teams to solve problems and enhance operational efficiency. This role requires extensive experience in business systems, team management, and SaaS integrations. Calendly offers a competitive salary, quarterly bonuses, equity awards, and benefits.

Requirements

• Minimum of 10+ years of progressive business systems experience including hands-on maintenance of NetSuite, Workday, CLMs, with at least 3 of those years managing a team of direct reports
• Hands-on experience with iPaaS tools like Workato, and a track record of building a scalable and cost effective integrations and automation strategy
• Skilled at translating real world business objectives and needs into technical requirements and vice versa
• Deep understanding of best practices for key business processes (Procure to Pay, Order to Cash, Hire to Retire, Record to Report)
• Skilled at cross-functional collaboration and interpersonal communication at all levels to problem solve and yield best business outcomes
• A roll-up-your-sleeves-and-get-things-done mindset
• Experience working with and integrating multiple SaaS systems
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

Responsibilities

• Oversee the execution and continuous improvement of Calendly’s Business Systems tech stack, ensuring alignment with business goals and measurable impact on operational efficiency
• Lead a systems team, fostering innovation and collaboration, to guide team members in delivering reliable, impactful solutions across Calendly’s People and Finance functions
• Proactively identify and implement new systems and integration opportunities to meet business needs, gain operational efficiencies and improve user experience
• Engage with business leaders, functional teams, and end-users to understand their needs and pain points
• Lead end to end implementation of new tech platforms (vendor identification and management, stakeholder input, system RFP and selection, process and specification documentation, project governance, supporting integrations, etc.)
• Oversee the ongoing support and administration of tech platforms including integrations, data integrity, security and continuous improvement / usability
• Coordinate the development, testing, and deployment of customization for backend business systems with our internal teams and 3rd party vendors
• Serve as the go-to subject matter expert for the design, function and documentation of systems used in the organization

Preferred Qualifications

• NetSuite Administrator certification
• Prior experience as a leader at an organization with a strong B2C focus

Benefits

• Quarterly Corporate Bonus program (or Sales incentive)
• Equity awards
• Competitive benefits