Call Center Representative

Summary

Join Nexa Healthcare, a call center supporting the healthcare industry, as a call center representative. You will manage calls, setting appointments, providing customer service, screening calls, and transferring calls for various healthcare clients. Excellent communication and a compassionate approach are essential. The role requires availability for holidays and weekends. Remote work is supported, and various benefits are offered, including health insurance, 401k matching, and paid time off.

Requirements

• Available to work some overnight, weekend, holiday and/or split shifts
• Ability to type 30 wpm with 94% accuracy
• Computer proficiency skills, and ability to navigate multiple systems and monitors
• Ability to read, write and speak English fluently
• Ability to handle a high-volume of callers
• Quiet work from home environment
• Internet connection type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported)
• High Speed Internet (at least 10Mb upload and at least 50Mb download)
• Capability to directly connect into your router/model with an ethernet cable (ethernet cable will be provided)

Responsibilities

• Maintain call control while providing exceptional and efficient service
• Use appropriate tone of voice while conveying empathy/compassion where appropriate
• Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers
• Notate accurate and important information
• Escalate challenges appropriately
• Communicate effectively and professionally

Preferred Qualifications

• A desire to help people through what is often a stressful event in their lives
• 2+ years of experience in a customer service role within the healthcare industry
• 1+ years in health insurance call center

Benefits

• Remote-First Environment
• Medical, Dental, & Vision Insurance
• Company 401(k) Matching
• Monthly Phone & Data Stipend
• Paid Vacation & Sick Time Off
• Paid DOUBLE your hourly rate, when working company observed holidays