Call Center Representative

Summary

Join our team as a remote Participant Recruiter and play a vital role in the success of our client’s research studies. This role focuses on recruiting qualified participants and ensuring seamless communication. You will collaborate with project managers and team members, managing multiple projects simultaneously. Responsibilities include scheduling participants, providing information to all parties, maintaining accurate records, and proactively addressing concerns. Success in this role requires excellent communication, multitasking abilities, and attention to detail. The position offers a competitive hourly rate, benefits, and a flexible remote work environment.

Requirements

• Consistently provides service excellence
• Experience conducting market research, preferably digital
• Excellent communication skills, both written and verbal
• Ability to maintain composure in high pressure and stressful situations
• Ability to multi-task and juggle multiple deadlines at once while working collaboratively with teams in a fast-moving environment
• Strong attention to detail
• Must be adaptable; able to work independently and collaboratively
• Ability to problem solve
• Maintain thorough knowledge of Qual Products and services
• High School Diploma or equivalent
• Operating Systems: Windows, macOS
• Google Docs/Sheets

Responsibilities

• Participate in an initial Kick Off call with necessary parties to learn more about the specifics of each study and to take notes regarding the details
• Recruit for multiple qualitative market research studies simultaneously (10-12 projects at a time), ensuring smooth execution of the study within timelines
• Schedule appropriate participants for research studies, meeting or exceeding the recruitment targets and timelines
• Provide comprehensive, clear, and timely information to both participants and researchers to ensure a smooth and professional study experience
• Collaborate closely with Project Managers and internal team members to understand study requirements and recruitment goals
• Maintain accurate records of outreach, participant status, and study progress using internal tools or platforms
• Proactively address questions or concerns from participants, ensuring a positive experience and high engagement levels
• Coordinate the delivery of project deliverables which could include participation in a Kickoff call, recruiting updates, schedule sheets, signed consent forms, technology logistics etc
• Collaborates with internal teams to achieve a successful recruit, continuously monitoring project elements to identify potential roadblocks and manage to resolution. Includes keeping all informed of the project’s progress and exhibiting effective, timely and detailed communication skills
• Is flexible and adaptable with changes to existing key elements of projects as required by internal teams or the client directly
• Responds quickly to unanticipated or urgent issues and manages to resolution, escalating as appropriate
• Works in accordance with company SOPs

Preferred Qualifications

Prior experience in participant recruitment, customer service, research coordination, or a similar field is preferred

Benefits

• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays