Card and Electronic Payments Associate

Summary

Join Clean Energy Credit Union as a Card and Electronic Payments Associate and contribute to our mission of promoting clean energy. You will be part of the Support Services team, responsible for maintaining recurring accounting and electronic payment functions, managing the debit card program, and supporting general credit union operations. This role involves processing payments, reconciliations, and researching postings; performing accounts payable activities; maintaining general ledger accounts; and assisting with regulatory reporting. You will also manage disputes and fraud claims, process stop payment requests, and work on special projects. The ideal candidate possesses strong accounting knowledge, understands relevant regulations, and excels in providing excellent service.

Requirements

• Attention to Detail – Ensuring that information collected, provided, and/or evaluated is consistent with all related information available; holding to regulatory standards, recognizing that they exist to protect and honor members’ financial well-being
• Planning and Organizing- Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources
• Quality Orientation- Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being consistently watchful
• Positive Approach- Demonstrating a positive attitude in the face of difficult or challenging situations; providing an uplifting (yet realistic) outlook on what the future holds and the opportunities it might present
• Service Excellence- Taking actions and developing relationships necessary to meet and exceed member needs (includes relationships with members, coworkers, and external partners); holding self and others accountable for providing a positive member experience); using appropriate interpersonal skills to resolve difficult member situations and regain their confidence
• Communication- Possess and utilize compelling written and verbal communication skills
• Detailed knowledge of the credit union’s products, services, policies and procedures
• Understands and complies with all annual mandated training that pertains to the position, including but not limited to Bank Secrecy Act/Anti-Money Laundering/OFAC/Cybersecurity/Diversity & Anti-Harassment/Fair Lending
• Demonstrates Integrity - Gaining others’ trust by acting with integrity and following through on commitments while disclosing own positions, treating others and their ideas with respect, and supporting them in the face of challenge

Responsibilities

• Provides excellent service to both internal and external members
• Makes recommendations to management to improve processes to make the credit union/department more efficient and to give better service to our members
• Responsible for processing, reconciliation and researching assign postings to the accounting system and assigned clearing accounts
• Performs daily postings related to debit card payments and exceptions
• Perform daily accounts payable activities, including processing invoices, issuing checks, originating wires, posting ACH payments, and researching issues with vendors
• Maintain and reconcile general ledger accounts, including VISA activity and subsidiary accounts
• Assist with periodic regulatory reporting, including quarterly Call Reports
• Posts checks received electronically via mobile deposit and manages deposit limit increases as determined by management
• Process share draft and ACH returns, including member contact and correcting entries
• Manage disputes and fraud claims and ensure timely turnaround of electronic payment, shared drafts and debit card to ensure compliance with regulations including Reg E
• Process stop payment requests; fulfill check copy requests as needed
• Works with our auditors/examiners to respond to requests for documentation as needed
• Assists in reviewing and creating processes and procedures
• Maintains strong product and process knowledge
• Provides accurate information about credit union policies and procedures
• Keeps up with rules and regulations regarding electronic payments, checks and debit cards
• Works on special projects, and other duties as assigned

Preferred Qualifications

• Associates degree in Accounting; or relevant work experience at a financial institution
• Strong knowledge of accounting fundamentals (GAAP)
• Thorough knowledge of Regulation CC and Regulation E as well as knowledge of rules and regulations (NACHA/State/FED) governing checks, ACH, and Wires
• Advanced knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
• Experience using computers and computer systems, entering data or process information
• Strong Math and Analytical skills
• Ability to problem solve and work independently

Benefits

This job operates in a professional office environment and may be eligible for remote work