Summary
Join Wellthy as a Care Adviser and support our Care Coordinators by performing various care-related tasks. You will conduct research, complete tasks, and deliver high-quality results for our members, working behind the scenes to ensure seamless care. This remote position offers opportunities for growth and specialization within the company. You will report to a Care Manager and must be able to work independently in a private, distraction-free environment. The role requires an Associate's Degree or higher and 3+ years of experience in a relevant field. Wellthy offers a competitive salary, comprehensive benefits, and opportunities for professional development.
Requirements
- Associates Degree or Higher
- 3+ years work experience in Customer Service/Administrative work specifically within the healthcare, caregiving, health insurance or mental health space
- Experience using search engines, health insurance sites, or similar to do research for resources for families with specific care needs
- Ability to understand and navigate the healthcare system and/or community resources that would be available for families in need
- Experience researching and vetting medical providers and specialists
- Experience in mental health/ substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups
- To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment
Responsibilities
- Execute a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience
- Maintain a task load that aligns with employment status (FT/PT) while consistently meeting output and quality standards
- Leverage Wellthy’s Care Network and available tools to ensure timely and effective task completion
- Conduct thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs
- Utilize creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans
- Partner closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress
- Proactively communicate updates, task progress, and any barriers to completion
- Ensure all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy
- Support the development, maintenance, and improvement of internal resources, including guides and team tools, contributing to the depth of Wellthy’s knowledge base
Preferred Qualifications
- More than one language is a plus
- Remote work experience preferred
- Proficiency with macOS systems, GSuite, Slack, and 1Password
Benefits
- Salary Range: $19.00-$20.50 per hour of work (including training)
- Remote work environment
- Medical, dental and vision benefits within 30 days of hire
- Retirement saving account with matching company contributions
- Mental health benefits
- 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
- Sick and Caregiving Days
- Professional development initiatives for growth
- Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave