Care Advocate

Summary

Join Tomorrow Health's Customer Experience team and play a vital role in ensuring exceptional healthcare for patients at home. You will manage order intake, process patient orders end-to-end, and engage with patients and caregivers via phone, email, and other platforms. This remote position requires strong communication and multitasking skills, experience in customer service, and proficiency with various software systems. You'll work in a fast-paced environment, contributing to the growth of a healthcare technology startup. We offer a competitive salary, comprehensive benefits, and opportunities for professional development. Embrace the flexibility of a remote position and make a real difference in the lives of patients.

Requirements

• 2+ years of experience in a customer success or customer service role; healthcare experience or knowledge is preferred
• Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth
• An empathetic, collaborative person with experience working in fast-paced and high-growth environments
• An excellent communicator with comfort and competency to speak with multiple clients a day; professional phone etiquette along with excellent verbal, written, and interpersonal skills
• Ability to multitask, manage time effectively, stay organized, and maintain attention to detail
• Proficient computer skills including Google Suite, Salesforce or other CRM systems, ticketing systems like ZenDesk; Slack a plus
• This is a remote position, so you will be required to have the following: High-speed internet access and access to a HIPPA compliant private workspace
• Ability to work eastern hours; available shifts are 8am-4:30pm EST or 9am-5:30pm EST

Responsibilities

• Interact with our patients and providers via phone, email, and text
• Order intake and prescription retrieval with providers
• Order confirmations with patients and providers
• Order status updates with suppliers and patients
• Policy and eligibility clarification with health insurance payors
• Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met in a timely manner
• Process orders by reviewing faxes, documentation and prescriptions and processing orders in our internal order management system
• Proactively employ a sense of persistence and urgency to ensure patients are cared for and their orders are processed in a timely manner
• Communicate with all stakeholders tactfully and professionally

Preferred Qualifications

Bilingual English and Spanish (fluency in reading, writing, and speaking) is a plus

Benefits

• 100% employer-paid medical, dental and vision benefits
• HSA and FSA (Dependent Care and Commuter)
• Fully covered membership in One Medical for on-demand primary care, and Teladoc for 24/7 virtual care
• 12 weeks of paid parental leave for all caregivers
• Free mental health support with BetterUp through CONCERN EAP
• Short-term, and long-term disability plan availability
• Company-sponsored Life and AD&D insurance
• Educational reimbursement
• Monthly wellness stipend
• Commuter Benefits
• Access to Vanguard 401k plan
• Unlimited vacation and 11 corporate holidays
• Salary range for this position: $45,000 - $49,000/yr, depending on experience and qualifications, plus equity