Care Coordinator

Summary

Join Boston Health Care for the Homeless Program as a temporary Care Coordinator! This full-time position, working Monday-Friday 8:30am-5:00pm, involves providing care coordination services to individuals enrolled in the One Care program. You will collaborate with a team to link patients to needed services, improving their health and well-being. Approximately 20% of your time will be dedicated to administrative tasks. The position offers a hybrid work model with 3 days on-site and 2 days remote after orientation. This temporary position is funded until December 2025, with a possibility of renewal. The starting hourly rate is $22.07, increasing based on experience.

Requirements

• Bachelor's degree preferred
• Experience with electronic medical record documentation and navigation
• Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches
• Strong problem solving and communication skills (written and oral)
• Excellent customer service skills and the ability to communicate professionally with employees and patients both on the phone, in person, and in writing
• Efficient, organized, detail oriented, and able to complete tasks in time sensitive manner
• Self-directed with the ability to work both independently and as part of a team
• Ability to triage patients’ needs and creatively address problems as they arise

Responsibilities

• Collaborate with members of One Care team, as well as primary care teams, to support panel of medically intensive patients with complex health related social needs
• Engage One Care patients in services through telephonic and face-to-face outreach, working on-site 3 full days/week with the option for 2 days work remote work after orientation is completed
• Maintain daily communication with Managed Care Organization (MCO) via web portal and phone, as needed
• Assist with the housing process and stability resources for patients experiencing homelessness or housing instability
• Conduct outreach to shelters and patients’ homes to maintain a connection to care
• Assist nurse care managers and medical teams with arranging patient appointments for services, accompanying patients to those appointments, if needed, and other related activities
• Performs referrals and service authorizations for OneCare patients
• Remains flexible in duties as role expands

Preferred Qualifications

• Experience in case management or human services is preferred
• Bilingual English-Spanish preferred

Benefits

• The compensation starts at $22.07 per hour and increases based on years of experience
• 4 weeks’ vacation
• Health, dental and vision insurance
• 403B retirement savings plan and employer retirement contribution
• Pre-tax MBTA pass program with 40% discount
• Yearly increases
• Additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency
• The opportunity to work with local hospitals and community health centers