Care Coordinator

Summary

Join Mae, a venture-backed digital health company, as a Care Coordinator dedicated to improving maternal health equity. You will support Medicaid payer pilots and member engagement, focusing on addressing disparities in Black maternal health outcomes. As a care coordinator, you'll navigate care for members, maintain relationships with internal and external parties, and ensure complete documentation. Key responsibilities include conducting needs assessments, maximizing member engagement, advocating for members' needs, managing care plans, and promoting appropriate benefit use. This contract position offers flexible hours and an hourly rate of $32-$38, depending on experience.

Requirements

• Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
• Comfort managing outreach responsibilities across different clients
• 3-5 years experience in social work, nursing, or healthcare-related field
• Knowledge of referral coordination to community and private/public resources
• Relationship management experience
• Strong written and verbal communication and presentation skills

Responsibilities

• Conducting needs assessments and screeners which includes psycho-social, physical, medical, behavioral, environmental, and financial parameters
• Utilizes influencing / motivational skills to ensure maximum member engagement
• Helps member actively participate with their provider in healthcare decision-making
• Acts as an advocate for member’s physical, behavioral and social structural care needs by identifying and addressing gaps
• Managing care plans and referrals with payer care management teams and serve as point of contact to ensure services are rendered appropriately
• Manage communication and relationship (phone, e-mail, presentations) with member
• Promote appropriate use of clinical and social structural benefits among members
• Identifies and escalates quality of care issues through established channels
• Facilitates a team approach and educates team on member-focused approach to care
• Identifies high-risk factors and service needs that may impact member outcomes and care plan components

Preferred Qualifications

• Birthwork / Doula experience a plus
• Bilingual (English & Spanish)

Benefits

• 40 hrs/weekly, Monday – Friday. Flexible hours allowed, though occasional evening hours may be required
• Hourly rate $32 - $38, depending on experience and qualifications