Remote Care Navigator, BCBA or Licensed OT

Summary

Join our mission-driven team at Little Otter as a Customer Success Representative and help grow the company's operations and customer support. You'll work with families to welcome them to our platform, schedule care sessions, and provide administrative support. We're looking for someone with a BCBA credential or OT license, a master's degree in child development, education, psychology, social work, counseling, or related field, and at least 2 years of experience working with children and families.

Requirements

• Holds a Board Certified Behavior Analyst (BCBA) credential or is a Licensed Occupational Therapist
• Masters degree in Child Development, Education, Psychology, Social Work, Counseling, or related field
• Model empathetic support and feedback when you work with parents & caregivers
• Comfortable with technology and want to improve the way that tech can empower families and providers
• Comfortable delivering email-based, chat-based and/or video-based support to families
• Excited to partner with software engineers and a coordinated care team to provide high-quality care to families
• Believe strongly in multi-disciplinary care and measurement-based methods
• Interested in learning and collaborating with the best early childhood mental health professionals in the country
• Self-directed and feel comfortable in a startup environment that is changing and growing quickly
• Excited to solve problems and take charge in connecting families into quality mental health care on a digital platform
• At least 2 years of experience working with children and families
• Experience and confidence in using electronic medical records & technology systems

Responsibilities

• Using clinical engagement skills, conduct introductory Kickoff Sessions with incoming Little Otter families to welcome them to our platform, identify specific needs, schedule, and connect them with Little Otter services
• Help families navigate through the Little Otter platform and care system, assisting them on all non-clinical aspects of care, including scheduling, billing, and other care-related questions
• Reinforce the importance of connecting families into care quickly by scheduling care sessions
• Provide administrative support for families in care with Little Otter, including creating super bills, invoicing, and answering questions
• Facilitating collaborative care and providing support to the clinical team

Benefits

• Competitive Salary: $50,000-$60,000 annually
• Medical, Dental, and Vision for you and your dependents
• Take what you need PTO
• 100% Remote work environment
• Paid holidays
• 401K
• Computer and technology you need to WFH