Synapticure is hiring a
Care Team Intake Specialist

Summary

The Clinical Support Specialist at Synapticure manages various clinical and administrative support functions, serves as a representative to members, healthcare organizations, payer partners, and other partners, and works remotely with provided technology. The role requires an HS Diploma or equivalent, knowledge of healthcare operations, experience handling and reviewing medical records, experience in a startup or rapidly growing organization, exceptional communication skills, experience with EHR systems, Mac, Google, patient communication, and basic knowledge of frequently prescribed medications.

Requirements

• HS Diploma or equivalent
• Knowledge of healthcare operations
• Medical Assistant or equivalent
• Experience handling and reviewing medical records
• Experience in a startup or organization that has experienced rapid growth and change
• Experience in coordinating and managing referrals
• Exceptional communication skills
• Experience with EHR systems, Mac, and Google
• Experience with patient communication (ie scheduling and coordinating care)
• Basic knowledge of frequently prescribed medications

Responsibilities

• Manages new patient intake calls
• Obtains brief medical history and details of current/past medical providers
• Gathers insurance information and schedules appointments
• Tracks scheduling tasks and ensures execution by due date
• Follows all proper scheduling policies and procedures
• Reschedules members who cancel, no show, or request to reschedule appointments
• Manages related correspondence (e.g., document calls and texts)
• Completes FMLA forms
• Partners with the care team to complete visit-related tasks
• Requests and obtains medical records from health plans and external providers
• Obtains completed member forms (e.g., consents and HIPPA forms)
• Reviews medical records to ensure all necessary components are available
• Conducts eligibility checks
• Communicates with faxing tasks, member communications, and standard mailings
• Utilizes care facilitation and scheduling platforms to collect data, document member interactions, organize information, track tasks, and communicate with the team
• Generates and communicates standard reporting as needed
• Fulfill other duties to support member care and operations as assigned

Benefits

Competitive salary and benefits package including health insurance