Case Manager

Summary

Join Mindoula's team as a Case Manager in Shreveport, Louisiana, where you'll play a crucial role in delivering their Population Health Program. You'll work directly with members in the community, understanding their behavioral and medical health needs, and helping them achieve better health outcomes. This full-time position involves conducting outreach, creating service plans, building measurable goals, coordinating community resources, advocating for members, and maintaining records. The ideal candidate will have a Bachelor's degree in a relevant field, experience in case management, and knowledge of local resources and social determinants of health. Mindoula offers a competitive compensation package, including medical, dental, and vision insurance, 401K, paid time off, wellness programs, and the flexibility to design your own workday.

Requirements

• Bachelor’s Degree required in nursing, social work, or other health and human services discipline
• Knowledge of local resources, social determinants of health, mental health, substance abuse disorders, violence, and social issues is required

Responsibilities

• Conduct meaningful outreach, provide education, and drive member enrollment
• In partnership with the member, create a Service Plan to guide engagement based on member diagnoses, results of screenings, as well as care gaps
• Build measurable goals for members to develop skills and/or strategies for managing challenges and triggers to reduce hospital admissions/readmissions and use of the ER, and record outcomes
• Coordinate community resources for each member to support them in achieving their goals as outlined in their Service Plans, created with an emphasis on meeting behavioral health and medical needs, and closing gaps identified in the social determinants of health
• Act as an advocate and liaison between the care team (family, physician, facilities, and/or agencies) and member
• Schedule appointments, build accountability, and follow-up services for members
• Elevate critical incidents and information regarding any quality-of-care concerns
• Report hospital diversions, productivity, and other outcomes weekly
• Prepare and maintain all required records, reports, consents, and members’ diagnostic records

Preferred Qualifications

• Completion of supervised fieldwork and experience in case management, health, or behavioral health preferred
• Experience as a Certified Case Manager (CCM), Community Health Worker (CHW) or Peer Support Specialist (PSS), or Accredited Case Manager (ACM) preferred

Benefits

• Insurance: Medical, dental, and vision insurance for you and dependents, 401K
• Time Off: 11 Holidays and 15 Vacation days, 4 Wellness days
• Wellbeing: Employee Assistance Program and Wellness programs are available to you and dependents
• Freedom: Design your own workday - we’ve been remote-first from our founding
• Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies)