EAP Case Manager

Summary

Join Lyra Health Canada as an experienced counsellor, providing the first point of contact for employees and their dependents accessing mental health services. You will handle call intake, provide in-the-moment counselling support, conduct risk assessments, and implement treatment plans. This is a permanent, full-time role with some out-of-office hours shift work required. The position is remote with annual in-person team gatherings.

Requirements

• Master’s level counselling qualification appropriate to professional standards of your jurisdiction in Canada
• Current registration or accreditation with a relevant professional body
• Computer literacy & ability to type fast
• Ability to effectively merge Clinical and EAP focus
• Client service orientation
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Good Clinical understanding and ability to manage risk
• Good time management ability
• Ability to work within a team
• Ability to work well under pressure
• Business and commercial awareness

Responsibilities

• Provide the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility
• Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation
• Complete appropriate brief clinical assessment to determine the service user needs
• Conduct robust risk assessments and swiftly implement risk management plans as required
• Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP/ Mental Health short term counselling or other services, local charities, heath care as clinically appropriate
• Accurately capture all information on the clinical database pertinent to the clinical management of the case
• Adhere to all clinical and operational protocols, standards, service levels and procedures
• Work collaboratively with our global clinical teams
• Liaising with affiliate clinicians for appointments and case updates as required
• Contribute to the service and business development as required
• Flexibility in working hours and activities in line with business needs
• Play an active role in governance and quality assurance as required

Preferred Qualifications

• Experience of working with a broad range of psychological health and workplace related issues. Should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues
• Experience of working in high pressure, time limited environments
• Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse
• Minimum of 3 years working experience. with therapeutic delivery post qualification
• Bilingualism (English and French) is an asset

Benefits

The role is remote with annual in person team gathering