Case Manager

Summary

Join Xometry, a fast-growing digital technology company transforming the manufacturing industry, as a Case Manager. You will be part of a team solving supply chain problems for customized parts, focusing on improving on-time delivery, quality, and customer satisfaction. This role involves tracking customer orders, providing excellent customer and partner service, applying technical knowledge of manufacturing, and managing supplier relationships. You will assess the impact of part rejections, manage customer complaints, and report on order status. The position requires strong communication, organizational, and problem-solving skills, along with experience in project management, supply chain, and customer service.

Requirements

• Prior project management, supply chain, and customer service experience required
• A minimum of 3 years of related experience, preferably in manufacturing or operations
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods
• Capable of performing root cause analysis and identifying solutions to complex problems
• A self-starter, who can work independently, and can drive actions to completion
• Strong organizational skills and the ability to work in a dynamic environment
• Able to multitask, meet deadlines and support all supplier quality field activities
• Strong communication skills (both oral and written) + ability to manage up and to the side
• Advanced English Level(both oral and written)

Responsibilities

• Document all case activity in central database
• Leverage company technology platforms and comply with the Quality Management System
• Monitor the integrity of supplier quality metrics
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
• Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
• Participate and provide input on initiatives to simplify and automate complex processes
• Perform all work in compliance with Xometry's quality and safety systems, policies and procedures

Preferred Qualifications

Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred