Emergency Management Case Manager

Summary

Join AC Disaster Consulting as a Case Manager and contribute to our mission of providing compassionate emergency management services. This temporary, full-time remote position involves managing grant program compliance, ensuring high-level client service, and working collaboratively within a team. Responsibilities include managing caseloads, attending meetings, and resolving issues. The ideal candidate possesses case management and grant management experience, strong communication skills, and familiarity with state and local governments. While travel may be required, the position primarily operates remotely. This temporary role is not benefits-eligible except where mandated by law.

Requirements

• Ability to effectively communicate both verbally and written
• Ability to maintain confidentiality with sensitive customer and internal information
• Capable of multi-tasking when necessary
• Strong familiarity with state and local governments is necessary
• Highly organized, detail oriented and self-motivated
• One year case management and grant management experience required
• High school diploma or equivalent
• Must be 18 years of age or older
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US
• Must pass company and any applicable client background check and reference check upon offer of employment

Responsibilities

• Work as a part of the Elevate Florida Case Management team and perform all duties as assigned
• Attend meetings and conference calls with clients and homeowners
• Attend training on program requirements and apply all policies and procedures as required
• Manage individual workload of case management
• Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking
• Understand program needs, policies, departmental process flows, and standard operating procedures
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills
• Communicate, resolve, and escalate problems and concerns according to proper protocols
• Perform other duties as assigned

Preferred Qualifications

• Associate degree or higher in social services
• Case management experience with housing program
• At least one year FEMA HMA grant experience