Case Manager

Summary

Join Xometry's Operations team as a Production Manager and oversee the execution of production orders through our manufacturing partner network. You will be responsible for selecting contractors, supporting the manufacturing process, tracking payments, and resolving issues with customers and manufacturers. This remote, full-time position requires fluency in English (B2 level or higher) and at least two years of relevant experience. The ideal candidate is a problem-solver, willing to work overtime (paid), and eager to contribute to a fast-growing company. Xometry offers a competitive salary, significant annual loyalty bonuses, corporate language courses, and a supportive team environment.

Requirements

• Speaks fluently and conducts business correspondence in English (at level of B2 and higher)
• Has at least 2 year of relevant experience (procurement / logistics / order management)
• Is ready to solve problems that differ from the base scenario
• Shows willingness to work overtime (paid). Is available for urgent questions outside of business hours
• Wants to work in a fast growing business environment
• Is willing to systematise own work, to participate in the task of process automation
• Has a comfortable workplace with stable internet access and the possibility to participate in conference calls (position is 100% home office)

Responsibilities

• Supervision of the processing of production orders, documentation in internal CRM and ERP systems
• Selection of suitable contractors in the database of the production partners
• Support of the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products
• Tracking payments, working with customers
• Solving problems and special cases with customers and manufacturers that occur during order processing
• Achieve results despite the difficulties encountered

Preferred Qualifications

Experience in working with engineering orders as well as experience with transactional IT systems for the automation of sales, production and logistics processes are an advantage

Benefits

• Remote full-time job
• Fixed rate depending on the career level
• Significant annual loyalty bonus
• Overtime hours are possible for this position
• Corporate Laptop
• Free corporate language courses
• Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone
• Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team
• We care: ongoing free of charge well-being activities for our people, charity projects worldwide
• Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty
• Onboarding: Well structured onboarding plan for new employees combining all in one process, technology, and systems components