Casino Operations Associate

Summary

Join Rush Street Interactive, a leader in online casino and sports betting, as a Casino Operations Associate. You will play a key role in delivering a world-class casino experience by collaborating with various teams. Responsibilities include planning and executing game roadmaps, coordinating new content releases, optimizing the casino lobby, evaluating user experience, and performing competitive analysis. This role requires at least two years of online gaming or relevant casino experience, along with familiarity with casino operational tools. Open availability and a flexible schedule are necessary. Rush Street Interactive offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• You have at least 2 years of experience in online gaming or relevant casino experience
• You have experience with casino operational and management tools
• Must be able to stand or sit and operate computers for extended periods of time
• You must be passionate about casino games
• You are self-motivated and very reliable
• You are a team player
• You can multi-task and work well under pressure
• In this position, you may be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements, and you are eligible to obtain and hold such license at all times of your employment, whether you apply or not

Responsibilities

• Plan and execute on RSI’s game roadmap and casino lobby strategy
• Coordinate with the game release team to facilitate new content releases, ensuring all regulatory and QA approvals are secured before launch
• Evaluate and execute on the ordering of the casino lobby based on game performance metrics, and management guidelines to present the most relevant casino games to players
• Evaluate the casino user experience through your continued site interaction and provide feedback to product for future developments
• Work with the Casino Promotions Team to create and position casino lobby categories and highlight on-going promotions and CRM
• Perform competitive analysis to ensure RSI’s content, exclusive, and product offering is market leading
• Manage requests for the creative team to ensure new game content is available for launch and promotion
• Adjust game lobby icons using Photoshop or other image editing software as needed to ensure high quality casino lobby assets as utilized
• Provide customers with an industry-leading experience
• As this position will be required to ensure casino content is always, open availability and a flexible schedule is required
• Other duties as necessary and/or assigned

Benefits

• Discretionary annual company bonus
• 401(k) plan with 100% company match on the first 4%
• Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
• Flexible time off plan
• Employee Assistance Program (EAP)