Remote Chargeback Operations Analyst

Summary

The job is for a Chargeback Analyst at Sezzle who will analyze and respond to card and ACH disputes. The role requires a Bachelor's degree, 1 year of experience in processing chargebacks or investigating fraud incidents, and strong problem-solving skills. Preferred qualifications include 2+ years of experience in processing chargebacks or fraud claims and availability to start within two weeks following an offer.

Requirements

• Bachelor's degree from an accredited institution
• Minimum 1 year of experience in processing chargebacks or investigating and resolving fraud incidents

Responsibilities

• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within the allowed timeframes
• Work cross functionally with relevant departments (fraud, disputes) to determine next steps on a case to case basis
• Investigate individual transactions using internal policies and review methodologies to identify patterns or trends
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our loss prevention mechanisms, processes and tools

Preferred Qualifications

2+ years of experience in processing chargebacks or fraud claims or live transactions against fraudulent activity in e-commerce, banking, fintech or financial institutions is a plus

Benefits

Sezzle provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local laws