Senior Risk Operations Analyst

Summary

Join Jobber's Fintech department as a Senior Risk Operations Analyst and leverage technology and analytics to detect fraud and credit risks, ensuring Jobber's protection from losses. You will be responsible for detecting, preventing, and investigating current and emerging risks, resolving issues, and mitigating fraud and credit losses. This role involves regular communication with customers, leading risk investigations, and contributing to the development of fraud and risk detection systems. You will also mentor a growing team of Risk Operations Analysts and educate small business owners on fraud and dispute avoidance. The ideal candidate possesses years of relevant experience in fraud or credit risk operations, domain expertise in evaluating merchant and/or credit risk, strong analytical and communication skills, and a problem-solving mindset. This is a fully remote position.

Requirements

• Demonstrated years of relevant progressive Fraud Risk or Credit Risk operations experience in financial services, tech, payment processing or related industries
• Domain expertise in evaluating merchant risk and/or credit risk. This includes card-not-present fraud and risk, ACH fraud, chargebacks, and performing risk reviews and underwriting at the account and transaction level on a daily basis with an eye for emerging threats
• An analytical and inquisitive mindset and the capacity to make complex decisions under pressure in a fast-paced setting. We’re looking for someone with a data-driven and investigative mindset who can find and interpret suspicious transaction trends, review account activity, internal and external signals for signs of fraud or abnormalities, and take action accordingly
• Clear written and verbal communication skills. You’ll be dealing with our customers daily and with other stakeholders across Jobber, so being able to translate your ideas and findings clearly will be important. Talking about fraud, risk and loss of money can be uncomfortable, so you should be willing to engage in those types of conversations and work to resolve conflicts
• A problem-solver and team-player mindset. In this role you’ll be working with others to find solutions for managing risk. You’ll need to be able to understand problems and help solve them in a way that works for both our customers and Jobber. Collaboration is extremely important in this role
• The ability to embrace ambiguity and change. We don’t know what we don’t know, so you should be comfortable coming in and improving the process
• The ability to work autonomously with superb time management skills and be comfortable with technology. We are fully remote and distributed across the country. While you’ll be a member of a team and there are connection points, you’ll be on your own most of the day. You’ll need to be a self-starter with the ability to make decisions and find direction and guidance proactively. You’ll be accountable for both your successes and your shortcomings

Responsibilities

• Review and monitor accounts, transactions, and platform usage to identify and address risky patterns swiftly
• Take ownership of resolving issues, making balanced decisions to mitigate fraud and credit losses with a need for speed
• Regularly communicate with customers through various support channels such as email
• Lead risk investigations and retrospectives with a focus on driving continuous improvement and take quick corrective action to mitigate financial losses for Jobber and our customers
• Contribute to the development of fraud and risk detection systems to make sure we’re setting the appropriate controls in response to emerging threats and provide recommendations
• Identify opportunities for policy, tooling and process improvements within Risk Operations and champion those opportunities from idea to implementation
• Mentor a growing team of Risk Operations Analysts. While this role is not a people leadership position, you will be seen as a role model and subject matter expert, helping grow everyone's skill set
• Educate small business owners on fraud and dispute avoidance, and assist with payment dispute resolution as needed
• Support broader business as needed on operational risk-relevant topics

Preferred Qualifications

• Experience with modern payment processing tools (e.g., Stripe, Adyen, Worldpay, Checkout.com, Square)
• Technical skills in SQL, Excel, Google Sheets, or BI tools (Tableau, Looker, Power BI)
• Strong knowledge of Visa/Mastercard network rules, NACHA guidelines, and regulatory compliance
• Familiarity with fraud prevention vendors (e.g., Riskified, Sift, Ekata, Kount, Socure, Experian, LexisNexis)
• Familiarity with Slack, Zendesk, Salesforce, Asana, Confluence, or other collaboration tools

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family