Chargebacks Analyst I

Summary

Join dLocal, a global payments company, as a Chargebacks Analyst based in Brazil. You will be part of a team responsible for identifying, reporting, and resolving chargeback issues. This role involves processing and disputing chargebacks, analyzing data, creating reports, and communicating with partners. The ideal candidate possesses strong analytical and Excel skills, experience with chargebacks, and fluency in English and Spanish. dLocal offers a remote-first, flexible work environment with various benefits, including remote work options, flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and unique opportunities like dLocal Houses.

Requirements

• Bachelor’s degree in administration or any other related field (in process or completed)
• 3+ years of administrative or back-office experience, preferably in a multicultural environment
• Experience and knowledge of chargebacks
• Fluent in English and Spanish is a must
• Strong Excel skills, ability to handle large amounts of data, and create reports
• High attention to detail and excellent analytical skills
• Ability to adapt to change quickly and multi-task
• Systematic and well-organized

Responsibilities

• Processing and disputing credit card chargebacks and inquiries to recover funds - including investigations of chargebacks and communications with external partners
• Analyzing information, thinking through complex problems, and making critical decisions based on limited information
• Tracking and providing statistics on chargebacks for the Finance Management team
• Tracking and maintaining fraud incident reports and other related analyses
• Making sure that all chargeback activities are handled by regulatory requirements
• Reporting on Fraudulent vs Service related chargebacks, actions taken, and results obtained
• Communicating with our Payment Processors on our external partner’s queries
• The figures from various databases are compiled to build the team's monthly chargeback report
• Validating chargeback reports by utilizing internal and external software systems
• Providing team members with transactions reviewed by them that have come back as fraud chargeback

Preferred Qualifications

2/3 years of experience in APM and PIX methods

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!